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November 2023: Soft Skills and Technical Threats, From Communication to Drones

Is the balance between soft skills and technical skills right in security? Kevin Jones, CPP, shares his perspective about how practicing soft skills like effective communication can reap rewards for security managers and early career professionals. Anders Noyes, CPP, shares how curiosity and soft skills can drive your career growth long-term. And Bill Edwards, CPP, PCI, explains how uncrewed aerial systems (UAS) are being used on the battlefield and how those applications are jumping over into the commercial security space.

Additional Resources

October 2023: From Ex-Employee to Alumni; Cyber vs. IT; How Retail Crime Gets Organized

Have you ever gotten that 11th hour phone call, where security is brought into a challenging firing at the last second? Melissa Muir would like to change that, both by improving relationships between HR and security and by boosting the dignity dynamic of involuntary separations. Then, Rex Lam, CPP, PSP, joins the SM Highlights podcast to discuss security professionals’ hesitation to dive into technical and cybersecurity concepts, and how to start parsing out terminology and concepts. And Security Management Senior Editor Megan Gates drops by to discuss current trends in organized retail crime and what they mean for security professionals worldwide.

Additional Resources

Looking for cybersecurity education resources?

For more about organized crime, including organized retail crime, peruse the October 2023 issue of Security Technology.

Check in later in October to learn more about how to conduct safer, more positive involuntary separations.

GSX Daily: Does Authenticity Outweigh Technical Knowledge During a Crisis?

Is it time to listen to respond or listen to learn? It depends on the situation, says Sylvia Long-Tolbert, PhD, founder of Know More Marketing and a speaker at the GSX Game Changer panel on navigating global mistrust. In this bonus GSX Daily episode of the SM Highlights podcast, sponsored by South Dakota, learn how to practice and leverage soft skills to drive more effective and impactful crisis preparation, response, and recovery by connecting authentically with internal and external stakeholders.

Additional Resources

Learn more about this episode’s sponsor, the South Dakota Governor’s Office of Economic Development: https://www.freedomworkshere.com/

Interested in the GSX Game Changer sessions? See the lineup here: https://www.gsx.org/game-changer/

How does reputation management intersect with security? Check out Security Management’s dive into this topic from February 2023: https://www.asisonline.org/security-management-magazine/articles/2023/02/reputation-security/

More interested in crisis leadership and communication? Try Security Management’s coverage here: https://www.asisonline.org/security-management-magazine/management/2023/leading-through-crisis--change/

Want to learn more about GSX? Visit our site here: https://www.gsx.org/

GSX Daily: Where Security and Guest Services Cross-Pollinate

Security and guest services teams might have different priorities in major events and tradeshows, but it’s invaluable to train each group in the other’s competencies to leverage the best of both worlds. In this special GSX Daily episode of the SM Highlights podcast, sponsored by Securitas, Mark Herrera, director of safety and security for the International Association of Venue Managers (IAVM), shares some best practices about how these two functions can help each other—and the enterprise as a whole.

Additional Resources

Learn more about sponsor Securitas here: https://www.securitasinc.com/

Read the GSX Daily here: https://www.asisonline.org/security-management-magazine/articles/2023/gsx-daily-2023/

Discover the International Association of Venue Managers (IAVM): https://iavm.org/

Interested in learning more about mass event security—including lessons learned from the Boston Marathon bombing in 2013? Check out Security Management’s latest coverage on the topic here: Marathon and Mass Event Security (asisonline.org)

Want to learn more about GSX? Visit our site here: https://www.gsx.org/

GSX Daily: How the JFK Assassination Changed the World of Close Protection

From hand signals and index cards to earpieces and threat databases, the world of close protection has changed dramatically since the assassination of U.S. President John F. Kennedy on 22 November 1963. In this special bonus episode of the SM Highlights podcast, sponsored by FiscalNote, hear from Stephen Fagin, curator at the Sixth Floor Museum at Dealey Plaza, who shares how the assassination spurred a dramatic evolution in security—both in Dallas, site of this year’s GSX, and the world beyond.

Additional Resources

Learn more about sponsor FiscalNote here: https://fiscalnote.com/

Discover the Sixth Floor Museum at Dealey Plaza: https://www.jfk.org/

Read the Warren Commission report on the JFK assassination: https://www.archives.gov/research/jfk/warren-commission-report

Read more from Security Management about close protection for political figures: https://www.asisonline.org/security-management-magazine/articles/2022/07/building-a-methodology-for-proactive-close-protection/

If you’re attending GSX and would like to learn more about threat assessment and extremism risks, check out the GSX Daily roundup on this theme—including sessions to attend and vendor booths to visit—here: https://www.asisonline.org/security-management-magazine/articles/2023/gsx-daily-2023/boosting-your-threat-assessment-savvy/

Want to learn more about GSX? Visit our site here: https://www.gsx.org/

September 2023: Aim to Improve with Better Mentoring, Better Planning, Better Ethics

Alan Greggo, CPP, explains how situational leadership principles can help shape your workforce development and mentoring approach for each individual in your organization. Also in this episode of SM Highlights, learn about how to establish a clearer, more effective project management process for security system design with Mohammed Shehzad and John Hall. And Michael Bacon, CPP, joins SM Highlights host Brendan Howard to discuss the critical role of ethics in security management—and life overall.

Additional Resources

Learn more about workforce development skills, resources, and tips from Security Management’s September 2023 coverage here: https://www.asisonline.org/security-management-magazine/articles/2023/09/workforce-development/

Interested in becoming a mentor or mentee? Check out the ASIS Mentoring Program: https://www.asisonline.org/professional-development/mentoring-program/

Michael Bacon, CPP, is presenting his story in a Game Changer session at GSX 2023. Learn more here: https://www.gsx.org/game-changer/

Learn about the Wells Fargo fraud culture in American Banker magazine here: https://www.americanbanker.com/podcast/behind-the-wells-fargo-story-an-elusive-corporate-insider-opens-up

August 2023: Politically Motivated Detentions; ESG and Security; and Crafting Better Mobile Device Security Training

What is the difference between an arrest, a kidnapping, and a wrongful detention, and what does this mean for security professionals working with business travelers? Dave Benson from the Center for Personal Protection and Safety breaks it down in the latest episode of SM Highlights, sponsored by Amarok (https://amarok.com/). Tom Stutler, CPP, discusses how ESG (environmental, social, governance) initiatives affect corporate security processes and goals. Matt Edmondson from the SANS Institute offers tips for mobile device security training.

Want to learn more about these topics? Check out the following Security Management content:

For more about wrongful detention risks and training, check out this coverage from Security Management.

How are mobile devices integrated into your access management and security program? Read the August 2023 issue of Security Technology.

Read Matt Edmonson’s article on mobile device security training here.

Interested in studying how ESG issues can be security issues? Check out this article.

To learn more about this episode’s sponsor, Amarok, and to get a free risk assessment, visit go.amarok.com/security-management

July 2023: How the Human Connection Can Make Security Fair, Forthright, and Fun

Do you often feel like you’re fighting an uphill battle alone at work? You might need to reconnect with the people around you to find allies, new strategies, and reinvigorated purpose. In this episode of the SM Highlights podcast, we talk with Brittany Galli, chair of the ASIS Women in Security Community, about the shared experiences, paths forward, and pay negotiation tips discussed at the inaugural Security LeadHER conference in June 2023. Corporate protection consultant Bobby Brumfield outlines the value of self-awareness as a core skill for leaders. And Jenny Brinkley, director of Amazon security, shares how to be relatable and fun to make security awareness training measures connect with employees more effectively.

Learn more about the topics discussed in this podcast here:

See more from the Security LeadHER conference from SIA and ASIS International: https://securityleadher.org/  

What challenges do women face in the workplace today, and how can you help change the narrative to help them advance? Read more here.

Interested in learning more from Bobby Brumfield about the power of inclusion for security and risk mitigation? Check out his interview with Security Management.

For more overall about DE&I in the security space, check out Security Management’s latest coverage.

Looking for information on security training? Try these Security Management articles:

Bonus: How Far Does Corporate Security’s Influence Reach?

What barriers do security professionals meet in their organizations, and how can they overcome those roadblocks? Two of the researchers behind a new ASIS Foundation report, The Influence of Security Risk Management, join this bonus episode of SM Highlights to explain the genesis of this research project and some of their top-level findings—including serious disconnects between security professionals and organizational decision-makers.

Learn more about the report and the ASIS Foundation online here.

The executive summary of the report is available here.

The full report is available for free to ASIS members and for purchase by non-members here.

June 2023: Batteries that Burn, Culture that Protects, and Continuing Education that Rocks

Watch out for thermal runaways! Lithium-ion batteries present a revolution in rechargeable energy, but they can overheat—and possibly combust—when they overcharge or short out. In this episode of SM Highlights, Adam Barowy from the Fire Safety Research Institute at Underwriters Laboratories discusses this risk and how to modify fire response protocols with battery fire risks in mind, especially in server rooms. Matt Porcelli, CPP, and SM Highlights host Brendan Howard hash out how ASIS International members select the education lineup for GSX and what he’s looking forward to at GSX 2023. Plus, do you have an education-friendly security culture? Guy Bliesner walks us through how competing values undermine school security and safety initiatives.

 

Want to learn more about these topics? Check out the links below:

May 2023: How Does Climate Change Affect Workplace Violence Risks? Plus, CSO Skills and Post-Incident Mental Health

Ramifications from climate change are already affecting extremism risks and physical security worldwide, in addition to behavioral changes, says Steven Crimando. Rising heat, for example, can diminish a person’s ability to regulate their emotions and respond calmly to stressful situations. So, what can security professionals do to prepare?

Also in this episode, learn from Matt Bradley about a new resource from the ASIS CSO Center: a pyramid of skills that security professionals need to develop to become more effective leaders. Plus, Katherine Schweit joins SM Highlights host Brendan Howard to discuss mental health needs and support for security professionals, especially in the wake of traumatic events such as active assailant incidents.

Interested in learning more about ASIS career resources? Visit our Career HQ: https://www.asisonline.org/professional-development/career-hq/

April 2023: Leveraging Intelligence to Protect Family Offices, Religious Organizations, and More

In this month’s episode of Security Management Highlights, Fred Burton pulls back the curtain on how close protection teams secure executives’ private family offices. Alejandro Liberman, CPP, shares guidance about how Argentina’s Jewish community developed security practices and protocols in response to a tragic attack. Also in this podcast, Scot Walker, PCI, walks us through how he finds balance between establishing a positive rapport and conducting a serious investigation remotely.

March 2023: Are You Ready for What’s Next? Evacuations, Resilience, and Pitching New Ideas

Do you have the infrastructure, programs, and soft skills in place to adapt to any situation? In this episode of Security Management Highlights, host Brendan Howard speaks with Dale Buckner about mass evacuations and duty of care; ASIS Europe co-chairs Inge Huijbrechts and Gavin Henderson discuss the business case for sustainability and resilience; and Suzanna Alsayed gives some practical advice about how to ready your reputation—and your pitch—to increase chances of buy-in success.

Want to learn more about these topics? Check out additional resources from Security Management and ASIS International:

February 2023: Preparing for the Unexpected—Robbery Recovery, Reputation Risks, and Supply Chain Upsets  

How can security teams help support employees’ mental health and resilience following a major incident, such as a bank robbery? Brian Ishikawa, CPP, from the Bank of Hawaii, walks us through how training, documents, and procedures clear the way for recovery. Michael Gips, CPP, joins the SM Highlights podcast to discuss how reputational issues cross over with security issues, including when rumors and conspiracy theories trigger a backlash on social media. Lastly, Miki Shifman discusses the current threats to trains and how technology advancements on the railroad could improve supply chain efficiency and security.  

 

Bonus: Understanding the Diversity Dividend

Diversity, equity, and inclusion isn’t just the right thing to do, it’s the smart thing to do, says Rachel Briggs, OBE, one of the researchers behind a new report from the ASIS Foundation. And she’s not the only one saying it—scientific research has backed this view for years, especially for private organizations and enterprises. But what is the benefit for security professionals, and how can they take the next step to build a more diverse, resilient, and exemplary security team?

This podcast is brought to you by the ASIS Foundation. If you enjoyed today’s podcast, please visit asisfoundation.org to download a copy of the executive summary and full report. This research is made possible by your generous donations to the ASIS Foundation. Please consider giving today via PayPal, or online at asisfoundation.org to support future ASIS Foundation research.

January 2023: What If…? Planning Ahead for Crisis Preparedness, Plus How (and Why) to Make Time for Volunteerism

Think you’ve planned ahead enough for potential crises and disasters? Think again—emergencies frequently throw curveballs at organizations, so your crisis communication plan needs to be ready to pivot, says Mike Bailey in this episode of the SM Highlights podcast with Brendan Howard. Then, once you’ve planned, it’s time to test. The ASIS Crisis Management and Business Continuity community chair Rob Currie outlines best practices for designing more robust and useful exercises. Also in this episode, hear from the incoming 2023 ASIS President Tim McCreight, CPP, about the professional and personal value of volunteering and how he makes time in his busy schedule to give back.

Interested in the topics discussed in this podcast? Learn more at the links below.

More from Michael Bailey, CPP, on crisis communications here. 

More on recent attacks on U.S. substations here.

More from Tim McCreight, CPP, about volunteerism, available later in January 2023.

More from Rob Currie about crisis management exercises here.  

December 2022: The Art of Resilience—Proactive Training, Leadership, and Preparedness

Samuel Redman studies where crises and museums intersect, and he found that crisis moments rarely occurred in isolation, building into complex scenarios that museum security professionals need to help manage to keep the institution resilient and safe. In this episode of SM Highlights, learn how creative thinking and a broad perspective help museums manage financial, security, climate, and cultural challenges. Also, Yan Byalik, CPP, shares how the City of Newport News, Virginia, expanded and evolved its floor warden program to boost incident response capacity and preparedness.

November 2022: Hone Your Threat Assessment Skills for Buy-In, Plus Travel Risk Management

How can you earn buy-in from reluctant or uninformed stakeholders about threat assessment programs, workplace violence, travel security, and more? In this episode of SM Highlights, hosted by Chuck Harold, Cornelis van Putten explains how changing terminology can change the lens through which non-security personnel can view and participate in threat assessments. Also, Mackenzie Grahek outlines how to build more inclusive and secure travel risk assessments that support at-risk employees, including women, minorities, and LGBTQ+ individuals.

This episode is sponsored by RaySecur—Listen for an exclusive interview with CSO Will Plummer about how mail threats are evolving alongside workplace violence trends.

October 2022: ESG—A Board Priority and a Matter of Life and Death; Plus BEC Scams and Defenses

Security and environmental, social, and governance (ESG) priorities may seem like strange bedfellows, says Lindsay Whyte, but where boardrooms are concerned, security can enable advancement in ESG efforts and ESG can be a matter of life and death—especially in isolated locations with high-value resources. In this episode of SM Highlights, hosted by Chuck Harold, learn more about ESG as a crisis management tool. Also, learn from Tonia Dudley from Cofense about how business email compromise (BEC) fraud is evolving to take advantage of business processes and routines and what it means for security professionals.

GSX Daily: Using Empathetic Service to De-Escalate Scenarios

What role do empathy and “service from the heart” play in effective security missions?  These approaches enable Alex Jadrich, manager of public safety, security, and emergency management at the Denver Zoo, to connect more successfully with his team, his customers, and his guests and drive a more positive interaction with the organization. In this episode of the GSX Daily podcast, Jadrich and host Chuck Harold discuss management approaches, de-escalation, and influence.

Want to learn more? Join Jadrich at GSX 2022 for his session, Why Security Organizational Administrators Need to Lead with Service from the Heart, on Wednesday, 14 September.

GSX Daily: Virtual Reality—Where Science Fiction Comes Closer to Fact

Threats in the virtual world often effect threats in the real world—and vice versa, especially as more assets exist solely in the metaverse. GSX 2022 speakers Amanda Lewis and Scot Walker, PCI, join GSX Daily podcast host Chuck Harold to discuss how technology, artificial intelligence, and science fiction can create challenges and opportunities for security professionals. This episode was sponsored by Dataminr—exhibiting at GSX in booth #3825.

Learn more during Lewis and Walker’s GSX 2022 session, What Does Trust and Safety in Virtual Reality Really Mean?, on Tuesday, 13 September.

GSX Daily: How Good Hospital Security Programs Mitigate Risk While Developing ROI

Hospitals are often a “cesspool of stress,” says Marilyn Hollier, CPP, but that doesn’t mean security professionals can’t help relieve some pressure and improve outcomes for patients and staff. Here, Hollier joins the GSX Daily podcast—sponsored by Dataminr—to discuss her upcoming GSX 2022 session on healthcare security. Hospital security has been undergoing significant changes in recent years, and security leaders face rising cases of targeted workplace violence. But is the solution bringing more armed security officers onto healthcare campuses?

Join the discussion in the session Are Armed Police or Security Officers an Effective Solution to Preventing/Responding to Armed Violence in Hospitals? on Monday, 12 September, at GSX 2022.

September 2022: Profit Protection in Retail, Plus Emergency Planning and More

Bill Alford got tired over the years of people saying that security is a profit taker—it’s always stopping retailers from selling more. So, he started considering how to reclaim a sense of value for retail security and loss prevention by making it a team effort. Also in this episode of SM Highlights, sponsored by Salient Systems, host Chuck Harold discusses video surveillance infrastructure with Grant Cowan and why complex scenario planning can pay off with Anthony Hurley, CPP, PCI, PSP.

August 2022: Privacy Debates on College Campuses, Plus Security Career Change Guidance

The use of technology on college campuses is expanding faster ever before, but that doesn’t mean that stakeholders’ expectations of privacy have shrunk. Michael Sink joins SM Highlights host Chuck Harold to talk campus security and privacy. Also in this episode, sponsored by RaySecur, Will Plummer discusses mailroom security and last mile threats, and Shelly Kozacek, CPP, shares guidance for security career switches and mapping a professional trajectory that works for you.

July 2022: Building Credibility and Preparedness in Local Operations; Plus Managing Digital Nomads

How can a global enterprise build security and business continuity capacity in their local branches? Develop credibility through listening and patience, says RC Miles with the AIDS Healthcare Foundation. That capacity paid off when conflict arose, he tells SM Highlights host Chuck Harold in this episode, sponsored by RaySecur. Also in this episode, Todd Sowinski from West Pharmaceutical explains how the organization has built out procedures and guidance to keep digital nomad workers safe and accounted for.

Want to learn more about these topics? Check out recent SM coverage here: 

June 2022: Commercial Drones in Combat, Plus Exploiting Risk for Organizational Success

Bill Edwards, CPP, PCI, PSP, joins SM Highlights host Chuck Harold to discuss the synergy of military and commercial unmanned aerial systems (UAS) in combat in Ukraine and what it means for private security professionals, in terms of intrusions, cyberattacks, and more. Also in this episode, sponsored by NGS Films + Graphics, learn about the key findings of a survey into facility security, as well as how organizations can leverage robust security to exploit risks and gain a competitive advantage.

Want to learn more about these topics? Check out recent SM coverage here: 

May 2022: Bias vs. Decision Making; DE&I as an Enterprise Competitive Advantage

In this episode of Security Management Highlights, sponsored by Dataminr, Johan de Wit discusses cognitive biases in security decisions and some of the pitfalls that decision makers can face. Also, Robert Baggett, CPP, PCI, PSP, joins the podcast to explore how diversity, equity, and inclusion principles can lend organizations a competitive advantage in a radically changing world.

Interested in these topics? Check out the May/June 2022 issue of Security Management. 

April 2022: The Ghost Crime of Human Trafficking; Navigating Security in the Cannabis Industry

What can casinos, resorts, and hotels do to detect and respond to sex trafficking on their premises? David Vialpando, CPP, explains how security, housekeeping, operations personnel, and law enforcement can adopt a holistic approach to addressing this crime. Also in this episode, Brandon Smith, director of security technology for multinational cannabis company Canopy Growth Corporation, shares how he approaches surveillance and technology installations when varied regulations, compliance measures, and needs change at each location across Canada, Europe, the United States, and elsewhere.

Interested in these topics? Check out the articles mentioned in this episode:

March 2022: Package Theft, Establishing Finish Lines, and ASIS Member Value

How are package thieves targeting the last foot of retailers’ supply chains? Ben Stickle joins SM Highlights host Chuck Harold to discuss recent incidents and what they mean for retailers and delivery companies. ASIS Young Professional Community Vice-Chair Erwin Van de Weerd, APP, explains the value he finds in ASIS membership. Jody Reid shares his experience with establishing milestones and finish lines for security professionals to help build morale and a well-earned sense of achievement.

This episode of SM Highlights is brought to you by ASIS International’s Member Appreciation Month. 

February 2022: Trends in Theft, Training, and Terrorism

John Philippi, CPP, PSP, joins SM Highlights podcast host Chuck Harold to discuss the growing phenomenon of flash robbery in retail stores and how it connects to organized retail crime. Also in this episode, sponsored by HID Global, learn how Michael Gips, CPP, and his synagogue security committee adjusted security training following a hostage incident in Texas, and Joshua Sinai explores the threat of edged weapon attacks worldwide.

Learn more about episode sponsor HID Global here.

January 2022: Managing Crises, From Winter Storms to Mental Health to Evacuations

Is Texas ready for another massive winter storm? Beth Garza joins SM Highlights host Chuck Harold to explain what happened to cause the February 2021 blackouts and power shortages and what the state has done to prepare for 2022. Also in this episode, learn about crisis intervention methods and programs with Dave Weiner and how schools can practice better parent/student reunifications after an emergency or evacuation with Guy Bliesner.

 

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