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Leadership & Management

How to Build and Maintain a Personal Brand

“Branding doesn't mean boasting, but it means being really clear about who you are, who you want to serve, and how you want people to experience you,” says Lida Citroën, a personal branding expert and a 2022 CSO Center Leadership Series speaker.


How to avoid cognitive bias when making security decisions

Uncovering Cognitive Biases in Security Decision Making

Even when we try to limit outside influence and make purely rational, logical decisions, humans are still incredibly susceptive to cognitive peculiarities that color our judgment. For security professionals, this can have serious ramifications for reasonable risk assessments.

To Succeed, CISOs Shift Strategies

As security’s profile changes within the company—from the frontlines to the boardroom—CSOs and CISOs must adjust their focus from tactics to value.

The Milestones in the Marathon

Being a security leader can feel like an unending race, but establishing personal and professional finish lines to mark accomplishments and demonstrate progress can reinvigorate both managers and their departments.

Career Advice: Mind Your Skill Gaps

As young professionals build up their experience within security, it can be easy to miss some essential areas that CSOs look for in their successors. Here, two members of the ASIS CSO Center share career advice and professional development tips.

Onboarding Using Zoom

Onboarding Beyond Zoom

Millions of people are transitioning to new, changed, or evolving roles in the post-pandemic upheaval. As onboarding shifts virtual, CSOs have an opportunity to leverage a new normal of online meetings to get up to speed and begin adding value faster and more effectively.

Assigning Roles for Campus Security Awareness

The high student population, prevailing freedom, lack of guardians, and homogenous nature of the college campus setting create an environment with many opportunities for crime to occur. A modified security model is therefore needed.

Balancing Needs and Wants Against Situational Realities in Campus Security

As the threat landscape has changed, security leaders have had to adapt. It is infinitely important that the leaders responsible for the safety and security on university and healthcare campuses comprehend and strike a balance between needs versus wants as they build their programs to respond to changes.


Making the Most of Mentorship

COVID-19 has wreaked havoc on global workforces. To retain and foster future leaders amid the tumult, personal connection through mentorship can provide support and grow both mentor and mentee.

Rebuilding Trust After Misinformation Maladies

Trust in information sources hit record lows in 2021, but trust in employers remains high. Security now has an opportunity to help rebuild confidence in organizations through effective communication.

U.S. Employees Are Stressed About Wellness

U.S. workers rank mental and psychological wellbeing as one of their biggest wellness concerns, but participation in programs like mental health resources or Employee Assistance Programs (EAPs) has dropped.

Returning to Work the ESRM Way

With vaccinations on the rise, organizations are seriously contemplating whether and how to return to physical workspaces. By leveraging ESRM principles, security leaders can help steer the conversation.

How to Avoid Pandemic-Related Litigation Risks

Worries over workplace safety in the COVID-19 era, as well as concerns about the impacts of business closings, plant shutdowns and mandatory stay-at-home orders, spawned more than 2,000 lawsuits from January 2020 through March 2021.

Are You Prepared to Discuss Race at Work?

Only 42 percent of managers in the United States strongly agree that they are prepared to have meaningful conversations about race and equality with their teams, according to a Gallup Panel study of managers.

A Cyber Seat at the Table

Nearly half of board members surveyed identified cybersecurity as a top source of risk moving forward. CISOs should expect more scrutiny, support, and resources as a result of the board’s attention.

brexit deal

No Clean Break for Brexit

After a tumultuous four-year battle over Brexit, the UK and EU finally reached a trade agreement. But it leaves supply chains and workforce pools in uncharted territory.

Time to Pivot: Applying ESRM After COVID-19

The COVID-19 pandemic may have provided an ideal push for organizations to implement an ESRM approach to resilience and crisis management, which can multiply security’s value to the business.

Despite Progress, Harassment Remains a Workplace Challenge

Three years after the #MeToo movement sparked a cultural reckoning around sexual harassment and assault, one-quarter of working Americans—including 29 percent of working women—say they are more likely to report an incident of sexual misconduct in the workplace than ever before.

geopolitical security strategy

The Chief Security Strategist in an Age of Uncertainty

The contemporary CSO has to understand the geopolitical dynamics of the 21st century. In an interconnected and a globalized world, a crisis in one part of the world will have profound cascading effects on organizations on the other side of the globe.

Shared Successes: Building Collaborative Professional Networks

Where do I start? It’s a common refrain, whether it’s coming from a young professional just entering the security industry, a former law enforcement officer building her first private sector SOP, or a security industry veteran preparing to combat a new crisis. Fortunately, few of these paths need to be walked alone.

Embracing True Diversity in Times of Crisis

The business case for diversity is stronger than ever. A 2020 report found that companies that foster gender diversity are 25 percent more likely to have above-average profitability than companies that don’t.

employee engagement

Measuring Employee Engagement During a Crisis

For companies to maintain a motivated, productive workforce, organizations need to find the best methods to gather and interpret employee feedback, including from remote workers, and make changes accordingly, experts say.

The Biggest Threats to Business Productivity in 2021

Prior to the COVID-19 pandemic, maintaining productivity was of high importance to organizations. Now that the pandemic has disrupted what’s typically known as the norm within the workplace, productivity has been challenged now more than ever.

Managing Stress, Leading, and Serving Through Crises

Crises are by nature unpredictable and uncertain. Our brains process uncertain and unpredictable events as life-or-death threats. During a crisis, one of the key steps to manage our stress and our emotions and to foster our perspective and analytical reasoning is to de-shame.

Security Awaits Digital Transformation

Digital transformation has tantalized organizational effectiveness experts for years. But while the shift from paper to virtual files is well accepted, security applications for next-generation technology requires research.

Leading with Empathy: Fostering Engaged Workforces

Much like the world we live in, the security business has changed, and the lessons gained serve as a powerful reminder that to be effective in our industry, we need to evolve as leaders to get the best out of our people.

How to Avoid Eight Diversity Recruiting Mistakes

Employers are re-evaluating workplace diversity at their organizations, starting with being more thoughtful about recruiting from a broader range of talent. However, these efforts are not without pitfalls.

Reimagining Resilience at Solvay

Under pressure, solidarity prevails. Multinational chemical company Solvay is rethinking how it prepares for crises as it faces its road to COVID-19 recovery.

Remote Leadership Lessons from the Battlefield

General Stanley McChrystal (Ret) led U.S. military counterterrorism efforts in Afghanistan, commanding more than 150,000 troops. Now, he will share crisis leadership lessons learned with security professionals at GSX+.

McChrystal: Focus on Empowering Frontline Decision-Makers

When confronted with a decentralized foe, General Stanley McChrystal had to shift his focus and operational hierarchies within the Joint Special Operations Command. The same principles apply to empowering organizations in a crisis today.

Q&A: Reprioritizing Connection During COVID-19

Kelsey Carnell, one of this year’s GSX Experience Award winners, explains how the coronavirus pandemic has forced her to slow down, reevaluate, and invest more deeply in her network, goals, and community.

security guard recruiting

How to Hire from a Distance

Emerging technology, changing client demands, and multigenerational staff management were already changing the hiring process for security staffing companies. Then COVID-19 came along.


Five Rules for Crisis Leadership

Dr. Jo Robertson, author of Executing Crisis: A C-Suite Crisis Leadership Survival Guide, shares her top five rules for leading an organization through turbulent times.

Change Drivers: Organizations Face Supercharged Activism

“The push for companies to show what they are doing for the greater good will only intensify through the lens of the pandemic; the public will want to know whether companies put people or profits first during this global crisis,” says Allison Wood, an associate director at Control Risks.

strategic security

Q&A: An Unusual Season

Cathy Lanier, senior vice president of security for the National Football League discusses how the coronavirus pandemic redefined the phrase “game changer” and how she’s already looking at what lies ahead.

Security on the Witness Stand

From documentation to witness statements to video surveillance, learn what lawyers and expert witnesses are watching for in negligent security court cases.

Certification Profile: Paul Case, CPP, PCI, PSP

Paul Case’s career in security began when he was in high school—he served as a bouncer at the age of 16. By the time he entered university, he was qualified to be hired in leadership and supervisory roles.

Conducting COVID-19 "In-Flight" Incident Reviews

At this time, there is tremendous value in briefly pausing to reflect on the organization’s COVID-19 journey to date and conduct an “in-flight” incident review as a means of optimizing the approach going forward.

O’Sullivan Shares Secrets to Her Success

When Nóirín O’Sullivan, currently the United Nation’s assistant secretary-general for safety and security, began her career with Ireland’s police force back in 1981, the uniform code for female officers was rather strict.

Great Managers Trump All

Management practices around the world have failed in maximizing human potential, a recent study found. The result is a bleak global workplace situation—just 15 percent of employees are engaged at work.

Under Pressure: Managing Team Wellness

​"How can I keep my overburdened team from cracking up?" The question has increasing relevancy for security managers in the contemporary business world. Continually bombarded with information, these managers also face a growing number of security threats. The collective effect can be serious stress overload.


Today in Security: Why Workers Quit

Low pay, a lack of opportunity for advancement, and feeling disrespected at work topped the list of reasons why Americans quit in 2021, with upwards of 60 percent citing these reasons as a primary point of contention, a new survey found.