Focus on Concierge Security

The Art of Concierge Guarding: How Museums Merge Security with Visitor Services

A guard’s presence can convey a sense of security—the uniformed private officer taking note of people as they approach valuable items to prevent theft or patrolling the grounds to deter a physical breach. However, an increasing number of security leaders are also using guards to support customer or visitor services, not dissimilar to a hotel’s concierge, with the goal of improving the overall experience for residents, visitors, or clients.
One industry that has adopted this model particularly well is museum and cultural property security.