ASIS International, the largest organization for security management professionals worldwide, and the Tsogo Sun Group, Africa’s largest hotel and gaming group, are tackling the challenges of assuring security, crisis and continuity management for their properties, ahead of the world’s largest sporting event, the FIFA 2010 Soccer World Cup (June 11-July 11). The Tsogo Sun Group’s decision for consistent implementation of the ANSI/ASIS American National Standard Organizational Resilience: Security, Preparedness and Continuity Management Systems—Requirements with Guidance for Use (ASIS SPC.1-2009) at all properties impacted by the games ensures that guests can count on unsurpassed safety, security and reliability during their stays at any Tsogo Sun unit, whether a Southern Sun hotel or resort, or a Tsogo Gaming venue like the Montecasino or SunCoast.
The ANSI/ASIS Organizational Resilience standard, which incorporates the ISO 28000 Security in the Supply Chain standard, provides a holistic approach to security, crisis, preparedness and continuity management.
In order to achieve this ambitious goal, ASIS International pioneered the first maturity model for phased implementation of a resilience standard. “Quality and uniformity of service is a Tsogo Sun policy. The maturity model gave the hospitality group an effective tool to set and achieve realistic targets across all brands before fans start arriving from around the world for the tournament,” says Marc Siegel, Commissioner, ASIS Global Standards Initiative. “But this wasn’t enough. The Tsogo Sun team implementing the standard are experienced security, crisis and business continuity professionals who have all successfully completed the internationally recognized RABQSA International Security Management Lead Auditor Training Course for the ISO 28000.”
Tsogo Sun is not just the role model for the hospitality industry. It has demonstrated a cost effective and credible approach to preparedness that all businesses can learn from. Any company considering the DHS PS-Prep program should take a close look at what Tsogo Sun has accomplished, Siegel says.
“South Africa will be in the spotlight during the World Cup. The Tsogo Sun Group knew it faced a challenge to prepare for potential security incidents, as well as disruptions of utility and supply chain services,” says the Group’s Director of Risk Gert Cruywagen. “Tsogo Sun needed a way to make sure guests in our country will have a positive experience. We considered the ISO 28000 security management standard and the BS 25999 business continuity management standard. However, we decided on the ANSI/ASIS Organizational Resilience Standard because only this standard provides a holistic approach to security, crisis, preparedness and continuity management, while fulfilling all the requirements of the other two standards as well.”
“The maturity model then gave us a tool where we could roll out the standard in our properties and verify improved preparedness performance in a logical stepped approach,” Cruywagen adds. “We pick the maturity level for our properties, verify conformance at that level, and then continue to improve our performance by moving on to the next maturity level.”
“South Africa has a lot to offer in terms of security and continuity management know-how and experience,” says Johan Du Plooy, CPP, ASIS Senior Regional Vice President for Africa. “We can apply this extensive experience to the implementation of the Organizational Resilience Standard. Over time, we in South Africa have had to deal with problems that only now are being recognized in other parts of the world as part of doing business. The lessons that will be learnt from this “world first” implementation and during the World Cup, will benefit businesses around the world.”