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Building Organisational Resilience in Complex Operating Environments

The saturation of traditional markets in developed countries has led to multinational companies seeking new opportunities in the developing world. As a result, Security, Enterprise Risk, Crisis and Business Continuity Managers the world over are increasingly required to design, implement and maintain functional programs in complex, often volatile operating environments. An abundance of best practice guidance and relevant theory exists related to organisational resilience, however guidance specifically focused on addressing the challenges faced in building a resilient organisation in the developing world is less accessible. The goal of this presentation is to put forward just this, in the form of direct and practical recommendations for either building or supplementing existing plans, programs and supporting infrastructure in complex and volatile operating environments.


Mr Joule Sullivan, Regional Security Director, Middle East, Africa & Pakistan (MEAP), Abbott Laboratories, UAE

Joule Sullivan recently moved to Abbott Laboratories in the role of Regional Security Director, Middle East, Africa & Pakistan. Previously, he held the role of Middle East Security Risk & Resilience Manager with British American Tobacco. Working with BAT since 2008, Joule contributed to the development and implementation of various projects including company wide Business Continuity Management and Security Risk Management models. His experience includes working as an in house consultant across the Middle East and Africa, as well as maintaining local responsibilities across the Middle East. Joule started his career in the Australian Army. He holds an MSc in Security and Risk Management from Leicester University, and is a dedicated linguist, speaking near fluent Farsi and intermediate Arabic.