At tender level, both supplier and client aim at producing the best possible security operations and conclude on a satisfactory targeted level of value creation. However, at time goes by, this value can be destructed, leading to dissatisfaction and quality gaps. Clients are often oblivious of their own responsibility in this process. How can you identify points of friction ? How can you best prevent them ? what levers can be triggered ? The talk will start with theoretical input on value creation, move on to practical examples of negative actions and end with proposals of improvements in security supplier management strategies.
Stéphanie Bergouignan, CPP
Partner, ATAO CONSULTING, France
Co-founder of Atao Consulting and Deputy CEO of UNIPROTECT, Stéphanie Bergouignan is responsible for the operations and business development activites of a high end security group in France. She is passionnate about social innovation and value creation, themes that she teaches at university level. One of 2 female CPPs in France, she also holds an executive MBA from HEC.Stéphanie is secretary for the French Chapter and group leader for Women in security for Region 9.