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Lukaszewski on Crisis Communication: What Your CEO Needs to Know About Regulation Risk and Crisis Management

James E. Lukaszewski
Item #:
2074
Published:
2013
Pages:
420
ISBN:
978-1-931331-57-6
Member:
$30.00
Nonmember:
$35.00

Clearance: original price $50 member, $55 nonmember

In this industry-defining book on crisis management and leadership recovery, the author jump-starts the discussion by clearly differentiating a crisis from other business interruption events and introduces a concept rarely dealt with in crisis communication and operational response planning: managing the victim dimension of crisis.

Delivered in his straight-talking style backed with compelling case studies, this new book is your guide to preparing for a crisis and the explosive visibility that comes with it. In 10 chapters of field test how-to’s and to-do’s, Lukaszewski teaches you:
  • How crises create victims
  • To avoid the toxicity of silence
  • To drive attorneys to settle instead of litigate
  • Apology is the atomic energy of empathy
  • Simple, sensitive, sincere, constructive, positive techniques to reduce contention and to succeed.
This is a must-read for anyone who might be called upon to respond to a crisis in the business environment.

Reviewed in Security Management, 5/15.

Format: Softcover

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