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Correcting the Most Devastating Deficiency in Most Crisis Plans and Responses (Webinar)

James E. Lukaszewski and Bruce T. Blythe
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Webinar CD Clearance: original price $99 member, $129 nonmember
For responding professionals and organizations, victim management is the weakest area of crisis readiness. This powerful presentation provides an understanding of the emotional power victims have to control events, decisions, and visibility; what victims go through; why victims are difficult to manage; what victims need to begin to recover; and how to avoid further victimization. Most everything else can be replaced, rebuilt, or remediated—it is victims who draw the attention of the media, plaintiff attorneys, communities, and public officials. A single angry, energized individual can alter the direction of products, industries, and careers. Learn how to manage these highly emotional situations.

Recorded August 11, 2010.

CD box set; 90 minutes. This webinar may be eligible for up to two CPEs. 

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