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Return Policy

We strive to choose quality products that will best fit your needs and the demands of your profession. If you are not completely satisfied with your publications or merchandise purchase, you may return materials in salable condition within 30 days for a full refund of the purchase price, less shipping charges. Return postage is the customer's responsibility. ASIS will not accept CODs.

To initiate the return process, contact stephanie.muckler@asisonline.org for shipping instructions.

ASIS Store Fulfillment Center
2024 Hawthorne Ave
Saint Joseph, MI 49085
USA

For tracking purposes send via UPS, Federal Express, DHL or insured Parcel Post.

If you have any questions about your order, please contact our Member Services team at asis@asisonline.org or by phone at +1.703.519.6200, Monday through Friday, 09:00 am – 5:00 pm Eastern Time. 

Shipping

Orders are processed and shipped from our warehouse in Saint Joseph, Michigan USA, Monday-Friday within two business days of receipt. Shipping rates are based on distance and weight.​​

If a shipment is returned to ASIS for non-payment of fees or refused by the recipient, credit will only be issued for the difference between any return shipping charges and the value of the item.

For orders shipped to addresses within the continental U.S.& its territories, three shipping methods are available via UPS:

  • Standard ground traceable: generally arrives within 3-7 business days (ground shipping not available to Puerto Rico)

  • Expedited traceable: orders received by 1:00 pm Eastern Time arrive in 2 business days

  • Overnight traceable: orders received by 1:00 pm Eastern Time arrive by 4 pm the next business day for commercial addresses and 8 pm for residential addresses

For all non-U.S. orders, two shipping methods are available via UPS. Delivery schedules and international customs charges vary widely depending on the destination address. ASIS is not responsible for payment of duties, import taxes, and brokerage fees assessed by customs. If the recipient refuses to pay these fees, the cost of the order will not be refunded.

  • Standard international shipping: generally arrives within 4-6 business days​  (Canada Standard 2-6 Business Days;  Mexico Standard 6-8 Business Days)

  • Worldwide Express international shipping: generally arrives within 2-3 Business Days (Next Day to Canada)

  • Worldwide Expedited international shipping: generally arrives within 3-5 Business Days (2 Days to Canada)
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