February 2010 
The official newsletter of ASIS International in Europe
287, avenue Louise, 4th Floor
1050 Brussels, Belgium
tel +32 2 645 2674
fax +32 2 645 2671

Welcome to the 64th edition of Eurodynamics! The ASIS International European Bureau would like to encourage members to submit updates or articles you wish to share with the ASIS International members in Europe!

Copy deadlines have been fixed at the third Monday of every month. The deadline for the next issue is 15 March 2010.

Please add r.monget@agshq.com to your personal address book and/or safe sender list to ensure correct delivery of your monthly newsletter.

If this newsletter does not display properly, please click here to access the online version.

Pricewaterhouse Coopers Partner to Keynote at the 9th ASIS International European Security Conference

ASIS International has announced that Manny A. Alas, a Partner in the New York Office of PricewaterhouseCoopers, will be a keynote speaker at the 9th ASIS International European Security Conference which will be held in Lisbon, Portugal on 18-21 April 2010.

Mr. Alas has 25 years of professional experience. He serves as the Global Co-Leader of the Firm's Foreign Corrupt Practices Act (FCPA) practice and
New York leader of the Forensic Services practice. His FCPA expertise includes investigations, compliance programs, controls implementation, pre and post merger due diligence and training programs. He provides specialised advisory services to attorneys, boardsof directors, audit committees, and senior company management.

His area of expertise is FCPA as well as fraud investigations and forensic accounting. Manny has led a variety of significant international and domestic investigations covering such areas as: accounting fraud, asset diversion, foreign corrupt practice investigations, money laundering and Ponzi schemes. He assists clients and law firms with investigations before the Department of Justice and the Securities and Exchange Commission.

The conference will feature more than 36 high-level educational sessions for and by
international security experts that will cover the entire spectrum of security topics ranging from cyber crime, energy security, piracy, terrorism, intellectual property rights, hotel and building security, and more.

Participants who register before the 28th of February benefit from a discounted rate.

Opportunities for organisations that want to gain exposure and to raise the visibility of their brand, products, or services among key decision makers in the security sector in Europe are still available on the event website.

ASIS International European Information Assets Protection Conference Fosters Public-Private Dialogue

Mike Moberly, Vice Chair of ASIS International Information Assets Protection Council

On 25 and 26 January 2010, ASIS International gathered more than 80 leading physical and information security specialists from 16 countries at the European Information Assets Protection Conference that took place in London at Nomura House.

The delegates attended 19 high-level educational sessions, fostering a fruitful dialogue between the public and private sectors. The issues addressed included privacy protection, the convergence of physical and information security, the protection of proprietary information, corporate espionage, online identity theft, and cloud computing and remote access.

Rt Hon Alun Michael MP was the opening keynote speaker. Mr Michael stressed that “Online criminals are definitely adopting increasingly coordinated and organised approaches. If we fail to do the same, we run the risk that the divisions and differences in the priorities of different groupings of Government, Industry and consumers (as well as overlapping of duplicate initiatives) will increase everyone’s collective vulnerability. This could significantly undermine public confidence in the online world – which would be bad for business and increase the digital divide. We need to draw on all the expertise and talent available throughout Industry, Government, Parliament, and Civil Society in order to create a multi-stakeholder partnership capable of developing a rapid and coordinated response to emerging online threats. It needs to be strategic and it needs to be comprehensive.”

The first plenary session was conducted by Mike Moberly, Vice Chair of ASIS International Information Assets Protection Council, on the protection and identification of information assets. Regarding the importance of intangible assets, Mr. Moberly said: “We are now operating in knowledge-based economies, which gives credence to the economic fact (.....) that overwhelming and steadily rising percentages of most company’s value, sources of revenue (.....) are directly related to intangible assets and intellectual property, rather than the conventional, tangible, physical, or, ‘bricks and mortar’ types of assets we are used to.”

This presentation was followed by a session led by Stephen McCartney, Head of Data Protection Promotion at the UK Information Commissioner's Office, on the EU Data Protection Directive and its implementation. During his presentation Mr. McCartney stated that: “Organisations must ensure that they are clear about how they will use personal information and take the necessary steps to protect such information. Much has been made of the Information Commissioner’s new powers and we will not hesitate to use these powers. The ICO will continue to try to make it easier for those who want to take care of the personal information they hold and tougher for those who don’t.”

Other speakers included Martin Smith of The Security Company, Giles Hogben of ENISA, Geoff Harris and Dr David King of ISSA, Sarb Sembhi of ISACA, Alex Dunstan-Lee of KPMG, John Smith of Prudential, and Chris Oldknow of Microsoft.

Please click here for more.

Sponsorship and Exhibit Opportunities

Does your organisation's strategic plan call for growth in Europe? If so, sponsorship of the ASIS European Security Conference offers you a great opportunity to gain exposure and to raise the visibility of your brand, products, and services among key decision makers in this region.

Review and select from an extensive list of sponsorship and exhibit opportunities. Identify the one that is most inline with your marketing strategy and budget, or contact us to shape a tailored package that suits the best your company’s needs.

For further information, please contact: ASIS International European Bureau - Tel: +32 2 645 26 74 - Fax: +32 2 645 26 71 - lisbon@asisonline.org

EU anti-terror tsar Gilles de Kerchove has backed the use of body scanners at European airports

Speaking in parliament on 27 January, the Belgian said scanners could be an important means of combating terrorism.

But he insisted that they must satisfy three conditions before they are considered for use.

"They must respect the privacy of the individual, not endanger public health and be efficient," the EU counter-terrorism coordinator told MEPs on parliament's civil liberties, justice and home affairs committee.

He said, however, that 100 per cent security was impossible, adding, "It does not exist and any country that is only concerned about security is an Orwellian society. You have to accept some risk."

Source: theparliament.com

Please click here for more.

ASIS Finland Seminar on Crisis Management

Bruce T. Blythe, CEO of Crisis Management International

On 25 March 2010 ASIS Finland in co-operation with Mielenrauha Koululutuspalvelut Oy (Peace of Mind Ltd.) will provide a seminar on crisis management, which will be held at Hilton Kalastajatorppa, Helsinki.

The trainer of the seminar is Mr. Bruce T. Blythe, CEO of Crisis Management International, Inc., a worldwide organisation of crisis management specialists, business continuity planners, and former FBI / Secret Service agents. Widely regarded as a thought leader in the industry, he has worked with hundreds of Fortune companies and  other organisations in crisis prevention, preparedness and response.  He is a former Marine, certified clinical psychologist, and has
served as a consultant to the FBI on terrorism and workplace violence.

Blythe and CMI offered onsite crisis consultations to 204 companies in the aftermath of the September 11 terrorist attacks. He has been personally involved in crises such as the 1993 World Trade Center bombing, the Oklahoma City bombing, Hurricanes Andrew and Katrina, corporate and commercial air crashes, Ecuadorian jungle rescue of kidnap and ransom hostages, Coca Cola truck/bus crash in Texas that killed 23 school children, earthquakes in Los Angeles and San Francisco, and multiple workplace shootings.

Please click here for more.

Britain Warned Businesses of Threat of Chinese Spying

British business executives dealing with China were given a formal warning more than a year ago by Britain’s security service, MI5, that Chinese intelligence agencies were engaged in a wide-ranging effort to hack into British companies’ computers and to blackmail British businesspeople over sexual relationships and other improprieties, according to people familiar with the MI5 document.

The warning, in a 14-page document titled “The Threat from Chinese Espionage,” was prepared in 2008 by MI5’s Center for the Protection of National Infrastructure, and distributed in what security officials described as a “restricted” form to hundreds of British banks and other financial institutions and businesses. The document followed public warnings from senior MI5 officials that China posed “one of the most significant espionage threats” to Britain.

Source: nytimes.com

Please click here for more.

Danish Chapter News: Good Footing into 2010…and Beyond!

By Tanya Spencer, Board member, Danish chapter

“Recruiting, education and profiling will be our top priorities in 2010” stated John Arnoldus, Chairman of the Danish chapter, at the General Assembly on 10 February 2010. He went on to encourage our members to make suggestions and actively assist with implementation so that the Danish chapter can continuously develop and improve for its members.

John welcomed two new Board members, Carsten Andreasen (Dansikring/ Securitas) and Joergen Munch (Siemens Wind Power) and thanked Jesper Nielsen (National Museum) and Claus Petersen (Foreign Ministry) for their work on the Board. John (Néstle) and Axel H. Rasmussen (Leo Pharma) were re-elected. While Klaus H. Tipsmark (Carlsberg), Henrik Bechwith (independent advisor), Rune Hernoe (The Danish Institute for Fire and Security Technology) and Tanya Spencer (TrainingSolutions) will continue their terms.

As an indication that ASIS Denmark aims to achieve its’ top priorities, the new Board member Joergen has been tasked with recruiting and Carsten has already started on improving our website for our members and for the public’s access. In recognition of her work to profile ASIS Denmark through writing articles for EuroDynamics and her presentation at the ASIS European Conference in April 2009, Tanya was awarded “Member of the Year, 2009”.

With a solid team in place, John noted that in 2010 our members should expect a/an:
• Determined effort to attract new members
• Goal-oriented profiling of ASIS Denmark in the media and professional publications
• Expanded out-reach to professional groups, with a focus on security organisations without a tradition of joining ASIS
• Renewed focus on promoting educational opportunities, especially the CPP course.

These steps will give ASIS Denmark a good footing into 2010 and beyond.

EU Diplomats to Benefit From New Intelligence Hub

The EU is planning to pull together three intelligence-sharing bureaus based in Brussels to form a new department in the bloc's External Action Service (EAS).

The EU's foreign relations chief, Catherine Ashton, is currently drafting a proposal for the future structure of the union's diplomatic corps, with a final paper expected in March.

But sources in the EU institutions say she aims to merge into one new department the EU Council's Joint Situation Centre, its Watch-Keeping Capability and the European Commission's Crisis Room to help guide EAS decisions on security matters.

The Joint Situation Centre, known as SitCen, today has 110 staff and is located on Avenue de Cortenbergh, in the heart of the EU quarter.

It contains a cell of secret service agents seconded from EU capitals. The cell, headed up by a French agent, pools classified information sent in by member states and drafts occasional four-to-10-page-long reports on topics ranging from terrorism to, for example, Iran's diplomatic contacts with neighbouring countries.

Source: euobserver.com

Please click here for more.

ASIS International Brings Webinars to You 

ASIS International organises new webinars in March and April.

Webinars—fully interactive online education programs—bring the latest information on hot topics, critical issues, best practices, and special interests to your home, chapter meeting, desktop, or conference room and offer one of the best educational values you'll find. Industry experts host live events that are short—only 90 minutes—engaging, and to the point. Staying current while saving time and money could not be easier. Participate by yourself or with a group, ask questions, make comments, provide insight.

Please click on the links below for more details:

• March 17, 2010: Cloud Computing and Software-as-a-Service: An Overview for Security Professionals
• April 21, 2010: Recruiting and Hiring Liabilities: Protecting Your Organization from the Harmful Effects of Web 2.0

$99.00 ASIS Members
$129.00 Non-Members

Social Networks Put Careers at Risk, Survey Finds

Almost half of European recruiters seek information on potential candidates using online social networks and almost a quarter have rejected candidacies on the basis of their research, according to a survey released for EU Data Protection Day.

When asked how they collect information about people they plan to hire, 43% of European human resources professionals surveyed reply that they analyse the online reputation of the candidate, mainly through search engines, social networking websites, personal sites and blogs.

In Germany, 59% of recruiters make use of personal data collected on the Internet for the evaluation of a candidate, 47% in the UK, and 23% in France. The EU average is much lower than the US, where 79% of HR experts scan the Web in search of personal information for recruiting purposes.

Source: euractiv.com

Please click here for more.

ASIS Announces Winners of the 2009 Student Writing Competition

The ASIS Council on Academic Programs in Colleges and Universities and the ASIS Foundation have announced the undergraduate and graduate winners of the 2009 Student Writing Competition. The competition rewards college and university students who conduct research, engage in thoughtful deliberation and write an academic paper on an issue relevant to the security and assets protection profession.

The graduate winner is Irfan Pandoor at the University of Salford in the United Kingdom, for his paper “Leveraging Low Cost Solutions.” Pandoor is getting a master’s degree in international business. Honorable mention goes to Lou Ann Ehret, Webster University in Albuquerque, N.M., for her paper “Protecting Personal Information in the 21st Century.” Ehret has completed her master’s in business and organisational security.

The undergraduate winner is Tim Jordan at the University of Public Administration in Bremen, Germany, who is majoring in risk and security management. His paper was titled “Protecting Information and Intangible Assets in the 21st Century.” Honorable mention goes to Kevin Panneton at the University of Massachusetts in Lowell, Mass., and his paper “Promising Technologies to Meet Tomorrow’s Security Challenges.” Panneton is majoring in criminal justice.

Pandoor will receive $1,500 and Jordan will receive $1,000. Each winner also receives a complimentary registration to ASIS 2010 in Dallas, Oct. 12-15. The two honorable mention winners will receive awards of $500 each. Entries were judged on several criteria, including the creativity of the students’ approach to the topic, organisation of the material, overall writing quality and the author’s ability to analyse information sources and draw relevant conclusions.

“The more than two dozen entries from students around the world supported our objective of encouraging critical thinking, research and analysis to help make our world a safer and more secure place to live, work, govern and conduct business,” says Kevin Peterson, CPP, coordinator of the Student Writing Competition and a member of the ASIS Council on Academic Programs in Colleges and Universities. “ASIS International is an excellent resource for students, academicians and practitioners with an interest in security, assets protection, and business and risk management.”

The ASIS Foundation, the charitable organisation of ASIS International, provides funding and manages endowments for a range of academic, strategic and professional development activities.

For more information and requirements for the 2010 Student Writing Competition, click here.

Crime a 'Major' Problem for MEPs and EU Parliament Staff

A parliament meeting has heard that MEPs and EU civil servants are increasingly becoming targets for criminals "preying" on EU institutions.

Alexander Graf Lambsdorff, deputy leader of the ALDE group, said the issue was now "cause for real concern".

He said he had decided to speak out after an MEP colleague, who he did not name, was "beaten up" outside parliament recently.

He declined to give further details but added, "This incident illustrates what has become an increasingly problem."

The German member said the problem was compounded by the complex nature of the political situation in Brussels.

"Unfortunately, parliament, council and commission are situated at the intersection of two or three police precincts and this makes it difficult to get a competent police response to such problems. This, in turn, makes it very difficult to identify those responsible for such attacks," he said.

Source: theparliament.com

Please click here for more.

ASIS Foundation CRISP Report on Organised Retail Crime

Organised Retail Crime (ORC) poses a significant threat to the economic welfare of the $4.7 trillion retail industry in the United States. Fuelled by the emergence of Internet auction sites, lack of effective legislation, and the ability to reintroduce stolen goods in the supply chain, ORC is a growing concern that warrants attention from retail, law enforcement, and legislators. In this CRISP report, Walter E. Palmer, CPP, CFI, CFE and Chris Richardson, CPP summarise previous research, examine measures already in place, and offer a number of models to guide practitioners.

About the CRISP Series of Reports

Connecting Research in Security to Practice (CRISP) reports provide insights into how different types of security issues can be effectively tackled. Drawing on research and evidence from around the world, each report summarises the prevailing knowledge about a specific aspect of security, and then recommends proven approaches to counter the threat. Connecting scientific research with existing security actions helps form good practices.

Please click here to view this report as well as other CRISP Reports.

MEPs Say 'No' to SWIFT 

The European Parliament on 11 February refused to rubber-stamp the interim SWIFT agreement between the EU and the US on the transfer of citizens' financial data to prevent terrorist attacks, dealing a blow to both EU governments and US authorities using SWIFT.

The vote, with 378 MEPs voting against and 196 in favour, was a predictable outcome as the majority of parliamentarians have been campaigning against the agreement since it was struck last November.

The event was also a demonstration of the Parliament's increased power under the Lisbon Treaty to influence international agreements. Though MEPs cannot write legislation on international agreements like SWIFT, a 'no' from the EU assembly sends legislators back to the drawing board.

Source: euractiv.com

Please click here for more.

Salary Survey : Innovation Can Pay 

Recruitment firm SSR Personnel recently conducted a salary survey. This survey was also the opportunity to ask to chief security officers how they see business.

Many respondents felt their businesses were guilty of excessive unnecessary expenditure that had led to their corporations’ problems in the economic down turn. Some 37pc of respondents considered that their corporations were using this economic cycle to implement more stringent cuts than necessary. Undertaking a root and branch review, executives identified and implemented dynamic cost overhauls, with restructured process achieving considerable cost retraction in the order of 15 per cent across business units. This is a fairly consistent saving across Europe’s six largest economies. Will this pose a problem for business to re-instate reduced resources or, an opportunity to do something differently? For those executives who grasp the nettle, now is the time for change and restructuring. ROI [return on investment] is more relevant to the finance officer as they welcome innovation that can tie together technology to deliver lasting efficiency savings.

Please click here for more.

Sat-Nav Systems Under Growing Threat From 'Jammers'

Technology that depends on satellite-navigation signals is increasingly threatened by attack from widely available equipment, experts say.

While "jamming" sat-nav equipment with noise signals is on the rise, more sophisticated methods allow hackers even to program what receivers display.

At risk are not only sat-nav users, but also critical national infrastructure.

A UK meeting outlining the risks was held at the National Physical Laboratory in Teddington on 23 February.

The meeting was organised by the government-funded Digital Systems Knowledge Transfer Network.

"GPS gives us transportation, distribution industry, 'just-in-time' manufacturing, emergency services operations - even mining, road building and farming, all these and a zillion more," David Last, a consultant engineer and former president of the Royal Institute of Navigation, told the conference.

"But what few people outside this community recognise is the high-precision timing that GPS provides to keep our telephone networks, the internet, banking transactions and even our power grid online."

Source: news.bbc.co.uk

Pease click here for more.

2nd Lead Auditor Course to be Held in Netherlands on 12-17 April 2010 

Globalisation, outsourcing, and zero-inventory manufacturing have brought security of the supply chain to the forefront. Security management has also become increasingly complex as logistics, operations and supply chain partners are often both nationwide and worldwide with varying regulations and business processes.

The ASIS ISO 28000 Lead Auditor Certification Course is designed for professionals involved with the development of security management systems and managers responsible for improvement outcomes. The program, which meets the requirements of ISO 28000:2007 “Specification for security management systems for the supply chain", provides a thorough understanding of the ISO 28000 series of standards.

Date: 12-17 April 2010.
Location: Castle Oud-Poelgeest, Oegstgeest, The Netherlands
Prices: € 2.300 ASIS-members
€ 2.650 Non ASIS-members
(certificate, study material included)

Please click here for more.

Assad on Top of the World

By Olivier Guitta, security and geopolitical consultant

Five years ago, Rafik al-Hariri, the billionaire Lebanese businessman turned politician who had been prime Minister of his country on and off until September 2004 when he joined the opposition to Syria, was murdered in a spectacular terror attack in Beirut. Right away all signs pointed to Damascus’ involvement in the attack-from Syria’s personal open threats to Hariri to the first results of the international investigation-. This event triggered the Cedar revolution that caused Syrian troops to leave Lebanon and Syrian president Bashar al-Assad to be viewed as a pariah by the international community.

Fast forward today: Assad has become the hottest ticket in town, from Washington to Paris from Brussels to Ankara and from Riyadh to Cairo. Everybody wants to meet him, be seen with him and get on his good side. Syria has suddenly become the key to solving the insoluble problems of the Middle East. In 2008, Assad started his charm offensive with French president Nicolas Sarkozy who had been lending a friendly ear thanks to the constant advice and friendly pressure of Qatar to do so. This French diplomatic move was not well viewed at the time by the Bush administration because since 2004, France and the U.S. had worked hand in hand in isolating Assad. Assad knew quite well that a new incoming Obama administration would be very much inclined to reach out. Something that was just recently proven by the appointment of a U.S. ambassador to Syria after five years of void.

Olivier Guitta is a security and geopolitical consultant based in Europe. He is also an Adjunct Fellow at the Foundation for the Defense of Democracies. You can view his latest work at www.thecroissant.com/about.html

Please click here for more.

Corporate Social Responsibility and its Implications for the Security Manager in a Global Context

By Geraint Jones

No single definition for Corporate Social Responsibility (CSR) has been arrived at; rather, there exists a variety of principles and practices ranging from the principles outlined in the United Nations Global Compact to the many CSR global business models in operation in the global economy.

The World Business Council for Sustainable Development in its publication "Making Good Business Sense" by Lord Holme and Richard Watts, used the following definition. "Corporate Social Responsibility is the continuing commitment by business to behave ethically and contribute to economic development while improving the quality of life of the workforce and their families as well as of the local community and society at large".

For the global security practitioner the use of this definition presents both professional challenges and working tools which, if used imaginatively and ethically, can actually enhance the organisation’s inherent security by removing some causes of threat and concomitant risk. If the security practitioner can take on board the principles embraced in this quote from Holme and Watts and apply them imaginatively, there is every reason for CSR becoming an effective management tool to reduce risk and ameliorate threat.

Please click here for more.

Organisational Resilience: Is Your Organisation Prepared for the Unexpected?

As a security practitioner, the security of your organisation and supply chain are top priorities, but how can you effectively prepare for the unexpected? Organisational Resilience: Implementing and Auditing the ASIS American National Standard will prepare you to recognise potential threats, assess risks, and implement measures to improve your organisation’s resiliency. In addition, learn how to establish an internal auditing program and perform audits of management system standards using the ISO 19011 approach.

2010 course dates include: May 17-19, Philadelphia, PA; July 14-16, Chicago, IL; and September 13-15, San Diego, CA.  

Global Agenda

12-17 April 2010 - ISO 28000 Lead Auditor Course - Kasteel Oud-Poelgeest, Oegstgeest, Netherlands

18-21 April 2010 - 9th ASIS International European Security Conference - Lisbon, Portugal
More info on http://www.asisonline.org/lisbon
Registration is now open.

12-15 October 2010 - ASIS International 56th Annual Seminar and Exhibits - Dallas, Texas

Chapter and Certification Events

Please click here to access to the European agenda.

Be a sponsor of  the 9th European Security Conference

Download the sponsorship prospectus Lisbon or contact the European Office for more information.

Lisbon Conference Platinum Sponsor:

Updated links and resources page on www.asisonline.eu

Take a look at our updated Links and Resources page. Feel free to contact the European Bureau if you have additional items to add.

ASIS International European Bureau 

For any queries on ASIS European events, membership, benefits, resources, collateral or certification, do not hesitate to contact the European Bureau.

287 Avenue Louise, 4th Floor, 1050 Brussels,

Tel: +32 2 645 26 74
Fax:+32 2 645 26 71


European Links

Visit the ASIS International European web portal at:


Please visit our European Chapter Websites at the following links:















Not yet a member?

Membership Benefits

Ten reasons you benefit from becoming an ASIS International member:

- Unrivalled networking opportunities with more than 37,000 of your industry peers.
- Up-to-date information, including industry best practices, new technologies, and emerging trends.
- Complimentary subscription to Security Management magazine, the leading security industry publication.
- Opportunities to build a professional reputation and credentials.
- Tailored professional development programs to fit your specific career goals.
- Advocacy of the security industry to the government and business communities.
- Board-certified, professional designations.
- Members-only access to new career opportunities in security management.
- Access to more than 300 peer-reviewed, security-related publications.
- Discounts on program and Seminar registration, merchandise, and certification programs.

More Information...

New Chapters: Call for Volunteers

 ASIS International is looking for volunteers to help form new chapters in Romania, the Baltic States, Western Balkans and other European countries where no chapter presently exists.

For more information, please contact the European Bureau or click here to download the procedures on forming a new chapter.
 ASIS Bookstore

You can now purchase ASIS-published books for Kindle, Amazon’s wireless reading device, from the Kindle Store on Amazon.com. Kindle’s revolutionary electronic-paper display provides a sharp, high-resolution screen that looks and reads like real paper. The books may be purchased wirelessly right from your device, allowing you to click, buy, and start reading within a minute. Kindle holds hundreds of titles and every book you purchase is backed up online in Your Media Library in case you ever need to download it again. The Kindle Store offers these ASIS titles: Career Opportunities in Security for 99 cents; Casino Surveillance and Security: 150 Things You Should Know for $65.; Emergency Planning Handbook for $43.; Protecting Schools and Universities from Terrorism for $43.; and Implementing Physical Protection Systems for $43. Other ASIS title coming soon: Detecting Forgery in Fraud Investigations and Crime Prevention for Houses of Worship.


 In 2010, your ASIS membership will be more important than ever before. Renew now!
Connections + Networking + Information + Professional Development + Industry Credentials + Advocacy = ASIS membership. This is the formula for success in 2010.

Schedule Your 2010 Professional Development Now!

 A comprehensive calendar of programs has been established for this year. Plan ahead to get ahead.

<a href="mailto:unsuscribe@agshq.com:subject=Unsuscribe AGS Newsletter:body=Please