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A Balancing Act: Building a Robust Aviation Security Solution Whilst Maintaining a Seamless Passenger Journey

Monday, February 16
16:40-17:30
Breakout 3

The future of the aviation industry ultimately requires a balancing act: Building a robust security solution whilst maintaining a seamless passenger journey. Attend this session to learn how.

Whilst today’s airports aim to be bigger, faster and friendlier than ever, the threat to airport security becomes increasingly more sophisticated and varied. With the Middle East at the epicenter of the phenomenal growth, how will the region address the need to build systems, meet legislation, revise procedures and train employees to meet that threat, whilst appearing serene, seamless and service-oriented to the travelling customer? Using research into behavior and expectations during the passenger journey, this session will provide insight on how technology and people solutions will help future-proof the aviation security industry during this unprecedented growth phase.

Presented by: Waqar Mohamed, Regional Aviation Manager, G4S, United Arab Emirates

Having graduated from the University of Wolverhampton (UK) in Business Studies & Finance, I commenced my career with British Airways in 1990, working in Terminal Operations, Duty Manager and Customer Services Manager roles. In 2007, I became Station Manager for Swissport UK, and after a brief spell at Aberdeen Airport, joined G4S as Station Manager at East Midlands Airport in 2010. With responsibility for over 300 staff employed in all aspects of airport security, I managed to increase operational and compliance performance by over 25% each, and won two awards from ASQ Europe as “Best in Class”. I was Aviation lead for G4S Australia in 2012, before being appointed General Manager (G4S Aviation UK), looking after 14 operational sites. I moved into my new role as Regional Aviation Manager (Middle East) in October 2013, and provide operational and commercial support for all aviation business.