Social Media and Crisis Management

Monday, 8 December
10:30-11:20
Breakout 2

Is social media a boon or bane for security professionals? Is it really worth for us to embrace social media during crisis situations considering all the risks that it brings to the table? Can social media be trusted to give actionable intelligence? If yes, what is the best approach to use this tool for security operations spread across geographies? Answers to these questions will be explored by looking at the evolution of social media in the security and business continuity world and step-by-step approaches to set up this tool for our advantage, followed by a brief practical demo and sharing of resources.

Presented by: Karan Chawla, Senior Manager - Regional Security Operations Centre, Fidelity Business Services Private Ltd, India

Karan Chawla leads Regional Security Operations Centre in Bangalore for Fidelity Investments. In his current role, Mr. Chawla is responsible for coordinating the delivery of life safety monitoring, asset protection, and crisis management services to a Fidelity Investment’s office space in India, Japan, China and Hong Kong. During his seven - year tenure with Fidelity, Mr. Chawla has been associated with Business Continuity, Physical Security and ERM programme. Prior to joining Fidelity, Mr. Chawla spent 10 years in the Merchant Navy as Navigating Officer in shipping division of ‘Chevron’ and ‘Shell’ where he was involved in implementation of Behaviour Based Safety programme and International Ship and Port Security code. Mr. Chawla received a Bachelor of Science degree in Nautical Science from the BITS PILANI. He is a Certified Business Continuity Professional, awarded Claritas Investment Certificate from CFA , member of the Business Continuity Institute and Asia Crisis and Security Group.