Does ISO 22301 Change Perceptions of an Organization?

Introduced in 2012, ISO 22301:2012 Societal security- Business continuity management systems- Requirements is a relatively new standard and as such, there is not a great deal of information available on how implementations and certifications affect the people involved. The author’s case study research was designed to provide an organisation in Dubai with actionable intelligence on changes to employees’ and tenants’ satisfaction and perception of the organisation, brought about by certification to the standard within the organisation and whether changes were ‘positive’ or ‘negative’. The research was also intended to add to the wider body of knowledge in this area. The purpose of this presentation is to present those findings to the audience.


Mr Peter Page CPP, Group Loss Prevention Manager, Al-Tayer Group, UAE

Peter has worked throughout the Middle East and North Africa since 2006. Peter earned his CPP board certification from ASIS International in 2012. Peter is currently the Vice Chairman for the Dubai Chapter of ASIS and serves as a member of the Middle East Advisory Council. Peter has been a member of the programme committee and served as the Certification Sub-committee chair for the Dubai Chapter in 2013 and 2014. Peter has a post-graduate certificate in Security Management and has recently completed an MSc in Business Continuity, Security & Emergency Management (Organisational Resilience). Peter wrote his dissertation on the changes to satisfaction and perception brought about by implementing ISO 22301, for which he received a distinction. Peter is a Member of the BCI and a Lead Auditor for ISO 22301:2012.