The Process of Investigation
Briefly discuss the history of investigation along with recent trends in workplace misconduct. Quickly examine the process of investigation including the seven phases and eight methods. Identify the qualifications that make a good investigator and interviewer.
The Fundamentals of Interviewing
Discuss where and when interviews should take place and how to arrange the room to properly prepare for an interview. Learn how to handle a request for representation and determine if a witness is necessary. Discuss important case laws that affect the investigative process, and learn how to successfully navigate the legal risks associated with workplace interviews.
Closely examine the purpose and value of administrative interviews. Discuss the six phases of administrative interviews and how to properly conduct one, either in person or over the phone.
Explore each of the eight phases of an investigatory interview and describe the steps within each. Discover how to consistently obtain written or oral admissions from those you interview. Learn how to encourage reluctant interviewees to provide information.
Case Management and Presentation
Discover the elements of a quality written report. Learn how to write clear, concise, and complete investigative reports for decision makers. Intelligently discuss witness impeachment and how to avoid it. Examine modern case management technologies.
Advanced Interviews and Interrogation
Discuss why some offenders lie while others tell the truth, and how to detect deception and properly confront it. Discuss the techniques to overcome the defiant or resistant interviewee. Identify the various interview strategies used for different workplace issues and how to apply those strategies to obtain both admissions and new information.
Bonus: Price includes your personal copy of Mr. Ferraro’s twelfth book, Investigative Interviewing: Phychology, Methods and Practice.
Prerequisites: Attendees should have a fundamental understanding of modern asset protection and loss prevention principles as well as some investigative experience. Completion of the classroom program Corporate Investigations: How to Conduct Proper and Effective Internal Investigations is highly recommended.