This newly redesigned course focuses on equipping security professionals and end users to face and overcome the evolving challenges in contract security force management.
Overview of the Security Industry: Past, Present, and Future
The security industry has changed dramatically. Industry trends have altered the face of the average security program. Acquisitions are at an all-time high. Companies are requiring their security programs to be value added. Discuss what has caused the dynamics to shift over the past ten to fifteen years.
State of the Security Force: How Today’s Technology Impacts Security
Review the impact on the security industry of leading-edge decision making tools and recent technological advances.
Effective Security Officer Training
Training is a key component in improving security officer performance as well as limiting liability. Learn what a training program should include and how to effectively apply it to both new-hire and in-service training. Learn to develop effective post instructions for front line security officers. Meeting your state’s minimum requirements is no longer sufficient.
Professional Growth and Development of Mid-level Managers
What training do you offer your mid-level managers, if any? Explore the importance of a detailed personal growth and development program for this management tier—one that keeps them abreast of industry changes.
Developing an Effective Marketing Plan and Sales Team
Some companies grow at a far faster pace than others and that’s not by accident. Learn how detailed marketing and sales plans can positively impact your future growth. Review why it’s important for staff and line site managers to be included in these plans.
Financial Management for Non-financial Managers (P&L Principles)
Effective financial management—often viewed as a necessary evil for the security practitioner—is essential in today’s economy! Receive valuable insight into managing the financial aspect of a contract security company.
Limiting Professional Liability Exposure
You must stay ahead of the many legal pitfalls and challenges affecting the security and business industries. Receive invaluable information to equip your security operations in navigating the changing liability landscape.
Client Retention Principles: How to Provide Excellent Service
Quality service is the number one factor in developing long term, healthy relationships with clients—both internal and external. Review a variety of value added services you can offer your clients to help foster that relationship.
Healthcare's Impact on the Security Industry
The government healthcare initiative—scheduled for full implementation by 2015—will have a profound impact on the contract security industry. What will the impact be for end users? Learn how companies are dealing with implementation as well as the decision to opt out.
The End User’s Perspective
Separate yourself from the competition! Benefit from the first hand perspective of an end user of contract security services on what it takes to be considered and ultimately selected as their supplier. Learn how they develop an RFP and what they are looking for in the process, initial sales meetings, your proposal, and value added services.
Standards and Guidelines
Standards and Guidelines are becoming a staple in private security. Learn how they could impact you.
Hiring Techniques to Attract the Best Personnel
Are you putting as much effort into the hiring process as you are training and employee development? A bad hire can have an adverse effect on your security program and expose you to potential liability. Explore what measures you can take to ensure you are hiring the best people available.
Developing an Effective Proposal for Security Services
A comprehensive Request for Proposal is a key element in quickly establishing a harmonious relationship between a contractor and an end user. Learn what needs to be included in the document and how to move the process forward for maximum benefit and to create a truly mutually beneficial relationship.
Selling Security to the Corner Office
It is not always easy to justify the security program to corporate executives who often look at it as an overhead expense and don’t realize the value a great security team brings to the company. Learn how to present your program as a value-added service.
The Security Provider’s Perspective
Learn what it takes to form a solid, mutually beneficial, non-adversarial partnership with your contract security company.