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The Investigative Interviewing Method

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CPE Credits
23 - 24 October 2013
Hilton Scottsdale Resort & Villas

Good interviewers are a dime a dozen 
               ...Exceptional interviewers are priceless!

Have you been trained in deception detection and the lawful methods of overcoming a convincing liar?

A properly conducted workplace investigation concludes with a properly conducted interview of the suspected wrong-doer. Like the investigation that precedes it, an investigative interview has structure and employs process. Regardless, the final destination is finding the truth and documenting it. No other investigative skill is more critical or valuable. Few activities provide today’s fact-finders with more reward and risk than modern workplace investigative interviewing. 

Anyone tasked with conducting a workplace investigation should know how to properly interview both witnesses and subjects. This highly interactive, two-day program focuses on the methods, processes, techniques, and legal aspects of investigative interviewing. Attendees learn how to consistently obtain admissions and employ the new Investigative Interview Method. Don't miss this opportunity to master the intricacies of a flawless interview and equip yourself with the tools to conduct the most effective investigations possible! 

Registration Fees

 Read the Brochure

 Pertinent Information

 Immediate Benefits

​• Learn how to consistently obtain powerful admissions without the use of intimidation, coercion, or improper methods.
• Discover all of the costly common mistakes and how to avoid them.
• Learn how to overcome denials, memory lapses, and the reluctance of uncooperative interviewees.
• Strengthen your interviewing skills and gain valuable insight into the methods and processes of modern investigating.
• Examine the legal and ethical aspects associated with investigative interviews.

 Who Should Attend

​• Security
• Human Resources
• Loss Prevention
• Internal Audit
• Compliance and Ethics
• Attorneys
• Safety
• Risk Management
• Law Enforcement
• Private and Corporate Investigators
• Managers, Supervisors, Executives

 Program Overview

The Process of Investigation
Briefly discuss the history of investigation along with recent trends in workplace misconduct. Quickly examine the process of investigation including the seven phases and eight methods. Identify the qualifications that make a good investigator and interviewer.
The Fundamentals of Interviewing
Examine the difference between administrative and investigatory interviews. Discuss where and when interviews should take place and how to arrange the room to properly prepare for an interview. Learn how to handle a request for representation and if a witness is necessary. Discuss important case laws that affect the investigative process, and learn how to successfully navigate the legal risks associated with workplace interviews.
Administrative Interviews
Closely examine the purpose and value of administrative interviews. Discuss the six phases of administrative interviews and how to properly conduct one, either in person or over the telephone.
Investigative Interviews
Explore each of the eight phases of an investigatory interview and describe the steps within each one of the phases. Discover how to consistently obtain written or oral admissions from those you interview. Learn how to encourage reluctant interviewees to provide information about offenders.
Case Management and Presentation
Discover the elements of a quality written report. Learn how to write clear, concise, and complete investigative reports for decision makers. Intelligently discuss witness impeachment and how to avoid it. Examine modern case manage technologies.
Advanced Interviews and Interrogation
Discuss why some offenders lie while others tell the truth, and how to detect deception and properly confront it. Discuss the techniques to overcome the defiant or resistant interviewee. Identify the various interview strategies used for different workplace issues and how to apply those strategies to obtain both admissions and new information from those you interview.


Mr Ricky Gene Bennett, PCI
  • Mr Ricky Gene Bennett, PCI
  • Chief Operations & Compliance Officer
  • Blue Line Protection Group, Inc.
  • Colleagues: 0

Bio: Ricky G. Bennett M.A., PCI, Vice President of Professional Services, Convercent Inc. Mr. Bennett leads the consultative and investigative divisions of Convercent. Mr.Bennett’s areas of expertise include workplace misconduct investigations, sexual harassment, harassment, and discrimination in a myriad of employment settings. Mr. Bennett is a recognized subject expert in matters of workplace misconduct to include substance abuse, theft and workplace violence investigations. Mr. Bennett has been trained in risk and violence assessment with the United States Secret Service. As a past CEO of a large law enforcement organization, Mr. Bennett is adept at analyzing corporate policies and developing preventative solutions to strengthen internal controls in the workplace. Prior to joining Convercent, Mr. Bennett served as Chief of Police for the City of Aurora, Colorado. He has over 30 years of experience in the Criminal Justice field. During his tenure as Chief of Police, Mr. Bennett managed various investigative units and was responsible for setting agency policy, managing internal investigations and determining corrective actions resulting in disciplinary actions. Mr. Bennett has extensive experience in implementing workplace trainings and protocol development in organizations across all industry sectors. Mr. Bennett holds a Bachelor of Science degree in Criminal Justice Administration from Missouri Southern State University. He has further obtained a Master of Arts in Management and a Master of Arts in Human Resources Development, both from Webster University. He is a graduate of the FBI National Executive Institute and FBI National Academy, 200th session. Mr. Bennett currently serves as an affiliate faculty member at Regis University in Denver, Colorado.
Mr Eugene F Ferraro, CPP, PCI
  • Mr Eugene F Ferraro, CPP, PCI
  • Chief Executive
  • ForensicPathways, Inc.
  • Colleagues: 0

Bio: Gene Ferraro, CPP, CFE, PCI, SPHR, is currently the Chief Ethics Officer of Convercent, Inc. He has been involved in the study of organizational culture, governance and compliance for over 30 years. He is the author of nine books and frequently speaks and trains on the topics of complex corporate investigations, culture management and unethical behavior in the workplace. He is board certified in both Security Management and Human Resources Management. He has been a member of ASIS International since 1987. He is an outdoorsman, fly fisherman, extreme hiker and is the human to four magnificent horses. He lives with his wife Shelley in the mountains of Colorado. He can be reached at 800.650.7005 or

 Hours, Fees, & Hotels

Registration Hours

5:00-6:00 pm

7:00-8:00 am

Program Hours
8:00 am-5:15 pm

Registration Fees
Fees include daily continental breakfast, refreshment breaks, and a networking reception. Hotel costs are not included.
$  825
$  925
$ 1,125

Hilton Scottsdale Resort and Villas
6333 North Scottsdale Road
Scottsdale, AZ 85250

$179 single/double (plus tax)
Hotel cutoff: September 29, 2013


Team Discount:
Receive a 10% discount when three to five attendees register from the same organization, 15% for six or more. Email for details.

Certification Discount:
ASIS members and nonmembers holding the distinction of CPP, PCI, and PSP receive a $25 discount per classroom program. This discount is automatically applied at checkout.

Rental Car Discount:

Contact Dollar at +1.866.542.2303, extension 2 or; reference code CM0140. FL rentals reference code CMO135.