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Crisis Management: Introduction to Program Planning and Crisis Plan Development

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CPE Credits
09 - 12 December 2013
Sheraton Nashville Downtown


Untested = Unprepared

The effectiveness of your crisis management program could determine the future of your business.

Today's harsh realities require
every organization to have a comprehensive crisis management plan that is ready to roll at a moment's notice. It is undeniably a critical component of an organization’s resilience. This program provides the techniques necessary to perform a risk assessment; identify and interact with key stakeholders; and develop, and maintain a written plan. Key issues of discussion will be exercising the plan and the relationship between crisis management and organizational resilience management. If your responsibilities include creating, maintaining, and/or leading your organization’s crisis management efforts, this dynamic program is for you. 

Sponsored by the ASIS Crisis Management and Business Continuity Council 

Registration Fees

 Read our Brochure

 Pertinent Information

 Who Should Attend

​• Security directors

• Legal counselors

• Business continuity planners

• Crisis communicators

• Emergency management professionals

• Security, facility, HR, and infrastructure managers

 Immediate Benefits

​• Learn the elements of a comprehensive crisis management plan.

• Obtain the knowledge to evaluate your plan through exercises.

• Understand the complex issues that must be considered including quantifying risk, matching planning to  organizational culture, regulations, and standards.

• Perform a risk assessment and identify key stakeholders.

• Understand the relationship between crisis management and organizational resilience management.

• Recognize the importance of leadership and communication.

• Discover innovative technologies that enhance preparedness.

• Learn proven strategies for improving your organization’s program.

• Return to your workplace ready to develop your own plan and lead your company through any emergency or crisis.

 Program Overview

The Crisis Management Plan

Through small group exercises, role-play, lecture sessions, and hands-on group breakout sessions, learn about the concepts of crisis management, business continuity, and organizational resilience including readiness, response, and recovery. Specific topics include:  

• Crisis Management Planning Lifecycle
• Beginning the Process
• Performing a Risk Analysis
• Understanding Strategic Crisis Leadership
• Understanding Crisis Communications
• Developing the Written Plan and Plan Fundamentals
• Exercising the Plan
• Organization Resilience Management and Other Standards
Through a series of exercises:

• Evaluate the effectiveness of a crisis management plan.
• Understand the importance of cooperation.
• Experience the reality of dealing with emergencies and crises.
ASIS Business Continuity Management Standard
The course materials include the ASIS Business Continuity Management Standard. Learn the practical application of the Standard and methods for implementation in your setting.

The ASIS/BSI Business Continuity Management Systems - Requirements with Guidance for Use
standard (based on the BS 25999, Part 1 and Part 2) specifies requirements for a business continuity management system (BCMS) to enable an organization to identify, develop, and implement policies, objectives, capabilities, processes, and programs—taking into account legal and other requirements to which the organization subscribes—to address disruptive events that might impact the organization and its stakeholders. This Standard specifies requirements for planning, establishing, implementing, operating, monitoring, reviewing, exercising, maintaining, and improving a documented BCMS within the context of managing an organization's risks.


Scott Augenbaum
  • Scott Augenbaum
  • Supervisory Special Agent
  • FBI Memphis Division
  • Nashville TN, UNITED STATES
  • Colleagues: 0
Session: Cyber Security/ Data Breaches

Bio: Scott Augenbaum is a Supervisory Special Agent (SSA) with the FBI's Computer Intrusion/Counterintelligence Squad for the FBI Memphis Division, based in Nashville, TN. SSA Augenbaum started his career with the FBI in the New York Field Office in 1988 as a support employee in the Financial Management Section and became a Special Agent in 1994. He was first assigned to the Syracuse, New York Office where he worked Domestic Terrorism, White Collar Crime, Hate Crimes and all Computer Crime Investigations. In October 2003, he was promoted to Supervisor at FBI Headquarters in the Cyber Division, Cyber Task Force Unit and was responsible for managing the resources of the FBI's Cyber Task Force Program. In addition, he was responsible for the management oversight of the Internet Fraud and Intellectual Property Rights Program. In 2012, SSA Augenbaum obtained an MBA at American Sentinel University in Information Technology and holds SANS General Information Assurance Certifications in Security Leadership (GSLC), Security Essentials (GSEC) and Assessing Wireless Networks (GAWN). He is currently working on a Masters Certificate in Information Security at Villanova University as well as his Second Degree Black Belt in Tae Kwon Do.
Mr Bruce Blythe
  • Mr Bruce Blythe
  • Chairman
  • R3 Continuum
  • Colleagues: 0
Session: Strategic Crisis Leadership

Bio: Bruce Blythe is Chairman of Crisis Management International, Inc., a worldwide organization of crisis management specialists, business continuity planners, and former FBI / Secret Service agents. Widely regarded as a thought leader in the industry, he has worked with hundreds of Fortune companies and other organizations in crisis prevention, preparedness and response. He is a former Marine, certified clinical psychologist, and has served as a consultant to the FBI on terrorism and workplace violence. Blythe and CMI offered onsite crisis consultations to 204 companies in the aftermath of the September 11 terrorist attacks. He has been personally involved in crises such as the 1993 World Trade Center bombing, the Oklahoma City bombing, Hurricanes Andrew and Katrina, corporate and commercial air crashes, Ecuadorian jungle rescue of kidnap and ransom hostages, Coca Cola truck/bus crash in Texas that killed 23 school children, earthquakes in Los Angeles and San Francisco, and multiple workplace shootings. Blythe has made repeated appearances on NBC’s Today Show, multiple CNN programs, ABC’s 20/20, CBS’48 Hours, CNBC, NPR and many others. Fast Company Magazine published a cover-story article about Blythe and CMI following their response to 9/11 in NYC. He provides frequent commentary in notable publications, such as The Wall Street Journal, Newsweek, Business Week, Smart Money, New Yorker, Fortune Magazine and USA Today. He is the author of Blindsided: A Manager’s Guide to Catastrophic Incidents in the Workplace, August 2002, published by Portfolio, an imprint of Penguin Putnam, NYC, on corporate crisis preparedness and response. Catalyst Magazine awarded him “Catalyst of the Year 2002”, being recognized for leadership in industry innovations, effective management and excellence in business. He has been a keynote presenter to over 400 national and international conventions and conferences, on subjects related to Strategic Crisis Leadership, workplace violence, corporate crisis preparedness and response, business continuity, the human side of crisis, and negligent failure to plan. Blythe is a member of: • NFPA 1600 Technical Committee’s Task Group on Crisis Management • ASIS International (American Society of Industrial Security): Member of ASIS Crisis Management and Business Continuity Council • OSAC (Overseas Security Advisory Council) • DRII (Disaster Recovery Institute International) Educational Advisory Council • Conference Advisory Council - The Conference Board Conference Chairman: Corporate Security, Business Continuity and Crisis Management • Association of Traumatic Stress Specialists: Served six years on Board of Directors • Board of Directors for Safe America Blythe’s areas of expertise include: • Strategic Crisis Leadership (for Senior Executives and Crisis Managers) • Corporate Crisis Preparedness, Response, Team Leadership and Management • Workplace Violence Preparedness, Threat Management and Hostility Management • Human side of Crisis and Business Continuity
Dr Gerald D Curry
  • Dr Gerald D Curry
  • Principal Analyst
  • Analytic Services
  • Gainesville VA, UNITED STATES
  • Colleagues: 0
Session: Training

Bio: Dr. Gerald Curry currently serves as the Chief of Staff for Defense Security Service, Industrial Security Field Office Directorate at Quantico, Virginia. Dr. Curry is a retired Air Force Colonel with twenty seven years of honorable service. His last duty assignment was as Director of Security Forces for Headquarters Air Force Space Command. In this capacity he led an organization responsible for the entire spectrum of security policy and guidance for Air Force Space Command (AFSPC) forces worldwide, to include supporting five space wings operating at nine main bases, 10 stations and 621 sites worldwide. Dr. Curry has a doctorate degree in Management, with a focus in Global Leadership from Colorado Technical University. His dissertation focused on nuclear security policy design as it impact infant mortality. He has a master’s degree from Troy State University and undergraduate degree from Tennessee State University. He is an active member of ASIS International and sits on the Crisis Management and Business Continuity Council. Dr. Curry is an Adjunct Professor for Colorado Technical University’s Undergraduate School’s Criminal Justice and Homeland Security Department. He graduated from the FBI National Academy, in April 2001. He is the author of Striving for Perfection, Developing Professional Black Officers, (available at, Barnes & Noble, Books-A-Million, etc.). He writes a monthly leadership article for The Urban Voice Magazine,, Las Vegas, NV, and served as Technical Advisor & Outreach Director for the movie documentary For Love of Liberty, The Story of Black American Patriots, Eleventh Day Entertainment (2010), aired nationwide on Public Broadcast System (PBS). He currently resides in Gainesville, Virginia, a suburb approximately 40 miles northwest of Washington, D.C.
Mr Ernest DelBuono
  • Mr Ernest DelBuono
  • Senior Strategist
  • Colleagues: 0
Session: Beginning the Process
Session: Crisis Communications

Bio: Ernest DelBuono, who chairs Levick’s Crisis Practice, provides our clients with the benefits of more than 25 years’ experience as a crisis management professional, including crisis planning, response, media relations, and coaching Mr. DelBuono has worked in transportation, petrochemical, consumer products, finance, healthcare, hospitality, food and beverage, defense, homeland security, and many other industries. These high-profile crisis engagements involved airline disasters, SUV rollovers, product recalls, natural disasters, eco-terrorism, cruise ship safety, executive misconduct, environmental incidents, and earnings restatements. After the 9/11 attacks, Mr. DelBuono was a first responder at Dulles Airport where he assisted American Airlines in setting up and managing the family assistance center, providing care to the loved ones of Flight 77 passengers killed at the Pentagon. Mr. DelBuono also has significant international experience setting up global crisis management programs for multinational corporations in the biotech, paper products, hospitality, and manufacturing industries. While living and working in Rome, he developed a communications strategy for an Italian systems engineering company. A retired Coast Guard commander, Mr. DelBuono served as press assistant to the Commandant of the Coast Guard and public affairs officer to the Federal On-Scene Coordinator during the Exxon Valdez oil spill cleanup. He was a first responder to chemical spills, vessel groundings, marine collisions, fires, and groundwater contamination incidents. He assisted in establishing the Coast Guard’s National Pollution Funds Center where he designed and implemented communications programs related to the controversial Oil Pollution Act of 1990. Mr. DelBuono also served as Deputy Director of the Federal Joint Information Center for Hurricane Andrew and was a member of the U.S. delegation to the United Nation’s International Maritime Organization in London. Currently, he is a member of ASIS International, serving on the Crisis Management & Business Continuity council. Mr. DelBuono graduated with a BA in Political Science from Villanova University and earned an MS in Public Relations from Boston University.
Dr James J Leflar, Jr, CPP
  • Dr James J Leflar, Jr, CPP
  • Senior Physical Security Specialist - Consultant
  • Zantech IT Services at the Federal Protective Service
  • Lansdowne PA, UNITED STATES
  • Colleagues: 0
Session: Response Procedures
Session: Developing the Written Plan
Session: Organizational Resilience

Bio: Jim Leflar has extensive experience in crisis management, business continuity, security, and law enforcement operations. Throughout his career, Mr. Leflar has acquired significant experience developing, implementing, and managing crisis management and business continuity programs, as well as managing corporate security for major organizations. He earned a Master of Arts degree in criminal justice and taught criminal justice at Temple University. Mr. Leflar maintains the professional certifications of Certified Protection Professional (CPP), Certified Business Continuity Professional (CBCP), and is a Member of the Business Continuity Institute (MBCI). He was active in the development of the ANSI/ASIS SPC. 1-2009 Organizational Resilience Standard, the ANSI/ASIS SPC. 4-2012 Maturity Model for the Implementation of the Organizational Resilience Standard, ASIS SPC. 2-201X Auditing Management Systems – Risk, Resilience, Security and Continuity – Guidance for Application and the ANSI/ASIS/BSI BCM. 01-2010 Business Continuity Standard. He is also an active member of the ISO/ANSI, U.S. Technical Advisory Group (TAG) 223 for Societal Security, Working Group 4 – Preparedness and Continuity. Mr. Leflar co-authored Organizational Resilience: Managing the Risks of Disruptive Events - A Practitioner's Guide. This is the first book to address organizational resilience and how to manage risk through the use of the ANSI/ASIS SPC.1-2009 Standard. The book focuses on organizational resilience management as an integral component of an overall business and risk management strategy. CRC Press published this essential book in May, 2013. Currently, Mr. Leflar is the Principal Consultant at Fleur de Lis Consultancy Group LLC specializing in security management, business continuity, crisis management, and organizational resilience. Furthermore, he is an active member and former Chair of the ASIS International Crisis Management and Business Continuity Council.
Mr James E Lukaszewski
  • Mr James E Lukaszewski
  • President
  • The Lukaszewski Group Division
  • Bloomington MN, UNITED STATES
  • Colleagues: 0
Session: Getting the Boss to Listen

Bio: James E. Lukaszewski (loo ka SHEV skee) has been a member of ASIS for many years. He has presented at many ASIS International Annual Seminars and other ASIS local functions. He counsels very large organizations and the most senior operating executives in situations where the organization’s reputation and public trust are at stake. He frequently works with the leaders of the security, corporate communications, and human resource functions within large organizations and government agencies. Jim is an expert in managing and counteracting tough, touchy, sensitive corporate communications issues. He also coaches and teaches those who advise these senior managers, including all staff functions  communications, security, human resources, finance, and others. Among the great challenges staff face every day are having access, being consulted regularly, being much higher up on the need-to-know list, and finding ways to help the boss act on the advice we give. Jim is a trusted strategic advisor. He comes to ASIS this week to share many of his unique, sensible ideas about how to overcome these challenges so we can be the trusted, strategic staff advisor most of us would like to be. His Web site, (W-W-W-dot-E-nine-one-one-dot-com), is considered to be the University of Crisis Management. Jim is the President of The Lukaszewski (loo ka SHEV skee) Group, a Division of Risdall Marketing Group, based in New Brighton, Minnesota. Corporate Legal Times named Jim as one of “28 Experts to Call When All Hell Breaks Loose,” and PR Week named as one of 22 “crunch-time counselors who should be on your speed dial in a crisis.” Jim’s latest book, Lukaszewski on Crisis Communication, What Your CEO Needs to Know About Reputation Risk and Crisis Management, is available at”
Mr Samuel J Stahl
  • Mr Samuel J Stahl
  • Program Manager
  • Self
  • Littleton CO, UNITED STATES
  • Colleagues: 0
Session: Performaing a business Impact Analysis
Session: Recovery

Bio: Mr. Stahl’s experiences include Business Continuity, Disaster Recovery, COOP, and Emergency Response planning for a number of large and small organizations including the Las Vegas Metropolitan Police Department, American Express, Citizens Bank, Colorado Springs Utilities, IBM, US WEST, Qwest, the City of Scottsdale, First American National Bank, Denver International Airport, The Dial Corporation, and others. His background includes developing Disaster Recovery, Business Continuity Planning, and Crisis Management methodologies, strategies, and national exercise programs. He has developed and managed projects within all of the areas of the standard recovery industry methodologies. He has a Masters Degree in Project Management and is a member of PMI, DRII, and the Association of Contingency Planners.
Mr Keith J Wagner, CPP
  • Mr Keith J Wagner, CPP
  • Senior Program Analyst / Airborne Lead
  • Presidential and National Voice Conferencing System
  • Colleagues: 0
Session: Excercises
Session: Understanding Risk Management

Bio: Keith J. Wagner, ASIS Board Certified Protection Professional (CPP), is Lockheed Martin Aeronautics’ Senior Manager for Government Security Operations in Palmdale, CA. Supervising six (6) Security Managers and 75+ Security experts, he is responsible for the overall direction and execution of Program Security support for all classified Collateral, Special Access Programs, and Sensitive Compartmented Information efforts. His Security oversight includes Advanced Development Programs (The “Skunk Works”), Special Mission Programs (U-2 and C-130), Fighter Aircraft Programs, (F-16, F-22, and F-35 Joint Strike Fighter at Edwards AFB CA), Program Access, Security Compliance and Policy, Security Education & Training, Communications Security, Personnel Security, Physical Security, Computer Forensics, and Information Technology Security. Keith is a member of Lockheed Martin’s Leadership Association Board of Directors, its Crisis Management Operations Team’s Incident Command Staff, and is a former member of its Diversity Council. He is also a Certified Member of the Los Angeles Fire Department’s Community Emergency Response Team and an elected member of the ASIS International Crisis Management & Business Continuity Council (CMBC); he is an annual lecturer at the Annual ASIS CMBC Workshop held throughout the United States. Previously as the Senior Security Manager at BAE Systems Headquarters in Nashua, NH, his responsibilities included oversight of their Security budget, capital investments, risk management, risk analysis, crisis management, training & education, and policies & procedures. Keith retired at the rank of colonel after completing nearly 28 years of active service in the United States Air Force in progressively responsible positions as a B-52 Flight Instructor, B-52 Flight Evaluator, Squadron Commander, Joint Staff Officer (JSO), Senior NATO Officer, and Senior Rating Air Force Officer. He has over 12 years of Joint Service expertise serving with personnel from the Army, Navy, Air Force, Marines, Coast Guard, Defense Threat Reduction Agency, Central Intelligence Agency, National Security Agency, Defense Modeling and Simulation Agency, National Reconnaissance Office, National Military Command Center, and several other unacknowledged agencies and programs. His key military staff assignments included service on the selectively manned Joint Staff where he was part of the Pentagon’s initial Crisis Action Team immediately after 9-11 and on the International Military Staff at Supreme Headquarters Allied Powers Europe (SHAPE) in Mons, Belgium. As the Chief of NATO Nuclear Operations at SHAPE, he was the Nuclear Advisor to the Supreme Allied Commander Europe (General Joseph W. Ralston, USAF and General James L. Jones, USMC). He was directly responsible for the execution of all Dual Capable Aircraft nuclear planning, conferences, workshops, exercises, education and training, command and control, force protection, concealment, policies, procedures, concept of operations, targeting, Security, stockpile, weapons movements, Nuclear Surety, inspections, evaluations, and Crisis Action on behalf of NATO’s nuclear members. He co-chaired NATO’s Joint Theater Surety Management Group and was the Air Force’s Senior Rating Officer for 300+ personnel. An award-winning published author, his Modeling and Simulation article was selected “Best Article of the Year” in 2000 for Armed Forces Communications and Electronics Association’s SIGNAL Magazine. Awarded the Defense Superior Service Medal, the second highest award in the Department of Defense and the Global War on Terrorism Medal, Keith also has a Bachelor’s Degree in Mathematics & Education and a Masters Degree in Psychology, specializing in Human Relations and Supervision.
Mr Richard P Wright, CPP
  • Mr Richard P Wright, CPP
  • Director of Global Security
  • VDI
  • Dumfries VA, UNITED STATES
  • Colleagues: 0
Session: Kidnapping - A Continuing Scourge

Bio: Richard has over thirty years security experience. He has a Bachelors degree in Management Studies from UMUC. He authored the acclaimed and definitive Kidnap for Ransom, Resolving the Unthinkable and was principal consultant in the successful resolution of numerous related incidents. He has been responsible for the design of integrated security systems for diverse clients, has provided CM/BC training to numerous international clients and has spoken extensively in both English and Spanish in multiple international forums. He currently chairs the ASIS International Crisis Management and Business Continuity Council and manages all aspects of security for twenty-six Country Offices in Latin America and the Caribbean for one of the largest multilateral lending institutions in the Western Hemisphere.

 Hours, Fees, & Hotels

Registration Hours

Sunday | 5:00 - 6:00 pm
Monday | 7:00 - 8:00 am

Program Hours

Monday - Wednesday | 8:00 am - 5:00 pm
Thursday | 8:00 am - noon


Monday | 5:30-6:30 pm

Registration Fees
Fees include daily continental breakfast, refreshment breaks, and a networking reception. Hotel costs are not included.  



Be sure to mention ASIS when requesting the special room rate of $165 single/double (plus tax). It will be honored until November 18th or until the room block is full.

Sheraton Nashville Downtown
623 Union Street
Nashville, TN 37219


Team Discount:
Receive a 10% discount when three to five attendees register from the same organization, 15% for six or more. Email for details.

Certification Discount:
ASIS members and nonmembers holding the distinction of CPP, PCI, and PSP receive a $25 discount per classroom program. This discount is automatically applied at checkout.

Rental Car Discount:

Contact Dollar at +1.866.542.2303, extension 2 or; reference code CM0140. FL rentals reference code CMO135.