The First 10 Minutes in the Command Center (Setting the context)
What determines a command center? How is it formed and what is its purpose? Should it be an area of an integrated intelligence and information sharing? Today’s communications landscape has changed. Immediate messaging and alerts are more readily accepted due to the advances in smartphone technology. It is through these advances that command centers or fusion centers must be flexible, reliable, secure, and most importantly, places of fluent communication.
Definition / Types and Configurations
Communication is key at any command center. These centers exist for control purposes by gaining/maintaining situational awareness and coordinating resources and response activities. Understanding the different types of command centers is essential, as one size does not fit all situations.
CONOPS (Concept of Operations)
The Concept of Operations should be a document available and relevant to all stakeholders, no matter their background or role within the organization. Case studies provided explain how the Concept of Operations answers who, what, when, where, why, and how for the new or existing plan in place. Its relevancy and importance are critical in understanding and determining success.
Customizing and Designing Your Intelligent Command Center
Examine the necessary aspects of designing and customizing an Intelligent Command Center suited to fit the needs of the organization and the crises it may face. Understand the change in paradigms from traditional command and control structures, to flexible and virtual centers that are predicated on the operational environment.
Project Management / Process Management
Clearly comprehending the roles, responsibilities of command, fusion, and emergency centers is essential for effective coordination, collaboration, and dissemination of information necessary for the proper execution of the mission.
Standards and Guidelines
When determining the design and staffing of a command center, what needs to be considered? Standards and guidelines define expectations and become the basis for how staff is trained and what they need to do during various situations. Learn how certain standards and guidelines impede or assist in the design, function, and effectiveness of the command center.
Practical applications used in varying situations will be reviewed and discussed to provide attendees the opportunity to adapt lessons learned and best practices to their particular situations.
Future Trends, ROI, and Value Add
Designing a command and control center is an exercise in intensive planning. It is an expensive endeavor, and all stakeholders must buy into the concept, details, and focus in order to make it effective. Through proper planning and preparation, execution of the command center strategy can be effectively accomplished, resulting in a proactive, predictive, and responsive facility, ready for use now and into the future, with a lower cost of ownership.
Indicative of today’s environment is the return-on-investment and the value that command centers add to the organization and its operation. Attendees will receive a detailed understanding behind the future trends that envelop command centers to make them centers of information, allowing for better communication and intelligence to add value to an organization and, if need be, save lives.