Michael V. Hogan, CPP, and Bernard J. Scaglione, CPP, CHPA, CHSP
Webinar CD Clearance: original price $99 member, $129 nonmember
Starting with the fundamentals of customer service in the security industry sets a firm foundation for a solid customer service program. “Tag, you’re it” is an adaptation of a childhood game that teaches officers the concept of playing “tag,” embracing being “it,” and finishing the game.
Identifying and investing in key relationships within an organization creates strong bonds and develops “Security Cheerleaders.” Mastering customer service skills provides a significant return on investment by expanding the value of the security department within an organization. An indisputable reality is that healthcare security is a challenging environment without the additional stress of increasing expectations and shrinking resources. Focusing on identifying the customers and accepting that they always expect flawless service allows security departments to increase their scope and quality of service.Recorded November 7, 2012.
CD box set; 90 minutes. This webinar may be eligible for up to two CPEs.